Brennan Valenzuela
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Total activity122
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes47
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Subscriptions62
Activity overview
Latest activity by Brennan Valenzuela-
Brennan Valenzuela commented,
+1 for being able to slice data into time segments by agent(Similarly, on individual Agent Reports - it would be helpful to see how many chats were served to an agent at a particular time)
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Brennan Valenzuela commented,
If the weekly scheduled report failed to send, how would we request the report to be sent out again?
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Brennan Valenzuela commented,
Although the function of drag and drop may be available, the visual identifier from a user experience standpoint isn't explicit nor obvious
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Brennan Valenzuela commented,
+1
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Brennan Valenzuela commented,
+1 for individual visitor wait time in the visitor or monitor tab
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Brennan Valenzuela created a post,
Feature Request: custom status bar
AnsweredThe ability to add/edit agent status.The "away" status represents break, lunch, project, and meeting. We are looking for more granularity to understand how are agents are spending their time.This i...
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Brennan Valenzuela commented,
Feature request to add the current running daily totals for Average Response Time and Average Wait Time Served.
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Brennan Valenzuela commented,
+1 "Visitor xxxxxxxx" lacks useful information.
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Brennan Valenzuela commented,
+1 on the prominent "close" button. It's a common UI feature found on the web. I've included a screenshot of a competitor for reference.Thank you
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Brennan Valenzuela commented,
Sorry, I mean to say, "Does anyone have a more passive, non-knee jerk solution?" Something that you can set and forget.