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Brennan Valenzuela

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Activity overview

Latest activity by Brennan Valenzuela
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    Brennan Valenzuela commented,

    1. Community
    2. Feedback on Chat
    3. Zopim Timestamps

    +1

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    • Brennan Valenzuela
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    Brennan Valenzuela commented,

    1. Community
    2. Feedback on Chat
    3. trigger reporting

    +1

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    Brennan Valenzuela created a post,

    Feature Request: custom status bar

    Answered
    1. Community
    2. Feedback on Chat

    The ability to add/edit agent status.The "away" status represents break, lunch, project, and meeting. We are looking for more granularity to understand how are agents are spending their time.This i...

    • Brennan Valenzuela
    • Created
    • 1 follower
    • 1 comment
    • 2 votes
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    Brennan Valenzuela commented,

    1. Community
    2. Chat Q&A
    3. Showing Message in Zendesk Notification Window

    +1 "Visitor xxxxxxxx" lacks useful information.

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    Brennan Valenzuela created a post,

    Greater Detail with history of events

    Answered
    1. Community
    2. Feedback on Chat

      Request for increased functionality of the latest website activity found on the right side of the home tab. Timestamps Clickable links to chat interaction Clickable links to visitor profile Cus...

    • Brennan Valenzuela
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    • 2 followers
    • 3 comments
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    Brennan Valenzuela commented,

    1. Community
    2. Feedback on Chat
    3. Reporting on Wait Time (Served) by agent

    I had a long back and forth with this very same question.It maps out like this:Customer requests chat by hitting submit - Timer startsAgent clicks orange button, joining chat - Wait time served tim...

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    Brennan Valenzuela commented,

    1. Community
    2. Feedback on Chat
    3. Chat log recorded in Zendesk has incorrect Timezone

    I believe in another thread, Ramin said they will look at using only one time zone in 2017.

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    • Brennan Valenzuela
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    • 2 votes
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    Brennan Valenzuela commented,

    1. Community
    2. Feedback on Chat
    3. Make chat visitors display more compact.

    I use the visitor list for queue management and agree the size of the rows are a tad bit large. The tags take up a great deal of real estate. Feature request to hide the tags. Tags are well hidden ...

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    Brennan Valenzuela commented,

    1. Community
    2. Feedback on Chat
    3. functionality needed

    Hey Sean, That sounds more behavioral than systematic. Personally, I'm all for transparency. It sounds like there may be negative motives associated with this behaviour. You might find it more effe...

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    Brennan Valenzuela created a post,

    Hide tags

    Answered
    1. Community
    2. Feedback on Chat

    Tags on every chat session take up an entire line, which effectively doubles the amount of real estate on the screen.   It's not dire, but a nice to have. Hide tags in active chat sessions. Zendesk...

    • Brennan Valenzuela
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    • 1 follower
    • 1 comment
    • 0 votes