Brennan Valenzuela
- Total activity 158
- Last activity
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Activity overview
Latest activity by Brennan Valenzuela-
Brennan Valenzuela commented,
+1
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Brennan Valenzuela created a post,
Feature Request: custom status bar
AnsweredThe ability to add/edit agent status.The "away" status represents break, lunch, project, and meeting. We are looking for more granularity to understand how are agents are spending their time.This i...
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Brennan Valenzuela commented,
+1 "Visitor xxxxxxxx" lacks useful information.
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Brennan Valenzuela created a post,
Greater Detail with history of events
AnsweredRequest for increased functionality of the latest website activity found on the right side of the home tab. Timestamps Clickable links to chat interaction Clickable links to visitor profile Cus...
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Brennan Valenzuela commented,
+1Example use-case:update #team-live-chat channel in Slack every hour with:- how many total chats served for the day- how many total chats served the last hour- how many total chats missed for the ...
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Brennan Valenzuela commented,
+1 on the ability to customize holidays and special hours. Feature request: Select a date from a calendar and set custom hours. For example: January 1 - 12pm to 5pm This eliminates the need for a...
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Brennan Valenzuela commented,
+1
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Brennan Valenzuela created a post,
Hide tags
AnsweredTags on every chat session take up an entire line, which effectively doubles the amount of real estate on the screen. It's not dire, but a nice to have. Hide tags in active chat sessions. Zendesk...
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Brennan Valenzuela created a post,
Permission lock shortcuts
CompletedExactly as the title suggests. I would like to see access to the Shortcuts Settings locked down to admins.
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Brennan Valenzuela commented,
If you can offer support outside of your operating hours, why not extend your operating hours?If you're cherry picking when you provide support, you may confuse your customer base. Just my two cents