Brennan Valenzuela
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Total activity141
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes47
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Subscriptions62
Activity overview
Latest activity by Brennan Valenzuela-
Brennan Valenzuela commented,
+1
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Brennan Valenzuela created a post,
Feature Request: custom status bar
AnsweredThe ability to add/edit agent status.The "away" status represents break, lunch, project, and meeting. We are looking for more granularity to understand how are agents are spending their time.This i...
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Brennan Valenzuela commented,
+1 "Visitor xxxxxxxx" lacks useful information.
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Brennan Valenzuela created a post,
Greater Detail with history of events
AnsweredRequest for increased functionality of the latest website activity found on the right side of the home tab. Timestamps Clickable links to chat interaction Clickable links to visitor profile Cus...
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Brennan Valenzuela commented,
I had a long back and forth with this very same question.It maps out like this:Customer requests chat by hitting submit - Timer startsAgent clicks orange button, joining chat - Wait time served tim...
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Brennan Valenzuela commented,
+1 Hourly dumps are very important to my work.
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Brennan Valenzuela commented,
I think Al is referring to what the number 99+ represents.It's representation is too vague. It could indicate that there are 100 interactions in the history tab or 100 million interactions. The not...
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Brennan Valenzuela commented,
Al makes a great point.Also, I feel the visitor list contains too much information. I enjoy the visual display. If we could have greater control of the visual visitor display, my concerns with the ...
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Brennan Valenzuela commented,
I use the visitor list for queue management and agree the size of the rows are a tad bit large. The tags take up a great deal of real estate. Feature request to hide the tags. Tags are well hidden ...
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Brennan Valenzuela commented,
Hey Sean, That sounds more behavioral than systematic. Personally, I'm all for transparency. It sounds like there may be negative motives associated with this behaviour. You might find it more effe...