Shayan

I took another look at the document, we are using the Support SDK, and when I'm getting the updates (ZDKRequestProvider().getUpdatesForDevice)) I get the whole user tickets updates. If I navigate to the tickets screen and see them (I use the default UI) I can review the messages. When I continue through the app I don't see any issue and the unread counts will update, but if I terminate the app and open it again the data will refresh and I get the whole tickets updates as the unread count. 

I used the demo app to reproduce it, in the demo app it will happen if I remove the app and install it again.

Hi Greg, sorry for the late response. I'm using the Support SDK in the Classic Web widget and SDKs and the version number is the latest, here is my code to get the SDK via SPM: (.package(url: "https://github.com/zendesk/support_sdk_ios",

             from: "9.0.0"))
Here is the link to the document I'm talking about https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/ios/requests//

I'm using the Classic web widget and "RequestUi.buildRequestList" to show the user's requests. 

Meanwhile, I'm using the “ZDKRequestProvider()” to get the number of unread messages and updates for these requests. When I open a message in the request list, everything is updated and the app shows that I have fewer unread messages than before but if I close and open the app again, everything will restart and it shows the unread messages count like the first one.