Rachel - MyAffiliates

Ever since the new workspace was introduced, the chat feature took a big hit. We are no longer able to see the visitors and initiate a chat. Nor are we able to monitor which agents have chats open nor interject if need be. Whilst the new workspace is nice, if we had the option to revert back and completely stay off this new workspace, we would in a heartbeat! 

We might need to consider other alternatives to Zendesk without this feature, as it is hindering our daily tasks.