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Val Solis

Joined Jul 05, 2024

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Last activity Jul 05, 2024

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Val Solis commented,

CommentReporting on workforce performance (WFM add-on)

Hi team, 

I'm noticing some of these metrics are not available in the TS reports section. Have some of these been deprecated? I'm specifically looking at Bounced Points & Average Handle Time

View comment · Edited Jul 05, 2024 · Val Solis

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