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Val Solis
Joined Jul 05, 2024
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Last activity Jul 05, 2024
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Latest activity by Val Solis
Val Solis commented,
CommentReporting on workforce performance (WFM add-on)
Hi team,
I'm noticing some of these metrics are not available in the TS reports section. Have some of these been deprecated? I'm specifically looking at Bounced Points & Average Handle Time
View comment · Edited Jul 05, 2024 · Val Solis
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