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Guilherme Marcarini's Avatar

Guilherme Marcarini

Joined Jul 04, 2024

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Last activity Nov 28, 2024

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Latest activity by Guilherme Marcarini

Guilherme Marcarini commented,

CommentTrabalho com artigos da base de conhecimento

Existe algum tempo de atualização dessas dicas? por exemplo a cada 30 dias ele análisa os artigos e gera novas dicas?

View comment · Posted Nov 28, 2024 · Guilherme Marcarini

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Guilherme Marcarini commented,

CommentReporting and analytics for help center

Hello, i have a question about the “Knowledge capture acitivy by agent” dashboard.

 

We have two columns, “Linked Articles” and “Flagged Articles”, what is the difference between them? What actions count on each column?

View comment · Edited Jul 04, 2024 · Guilherme Marcarini

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