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John Akpan

Joined Oct 14, 2024

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Last activity Feb 06, 2025

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John Akpan commented,

CommentTriggers and automations

@image avatar

Arick Hauschild

Here is a sample step I used and it works.

Step 1:

Create a webhook with POST
Endpoint URL == https://{domain}.zendesk.com/api/v2/tickets/{{ticket.id}}

  • Method  == PUT
  • Authentication == Basic
  • username == {admin_email_address}/token
  • password == {api_token_created_in_zendesk}

     

Step 2:

Now create a trigger that will link to the webhook. On the action here is the code you use




{
   "ticket": {
       "email_ccs": [
           {
               "user_email": "{end_users_email}"
           }
       ]
   }
}

This works for me and you can play with the trigger part to take dynamic fields data and auto cc the end user.

View comment · Posted Feb 06, 2025 · John Akpan

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John Akpan commented,

CommentTriggers and automations

Unfortunately, you can only use one trigger per user.

View comment · Posted Oct 14, 2024 · John Akpan

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