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John Akpan
Joined Oct 14, 2024
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Last activity Feb 06, 2025
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Latest activity by John Akpan
John Akpan commented,
Arick Hauschild
Here is a sample step I used and it works.
Step 1:
Create a webhook with POST
Endpoint URL == https://{domain}.zendesk.com/api/v2/tickets/{{ticket.id}}
- Method == PUT
- Authentication == Basic
- username == {admin_email_address}/token
- password == {api_token_created_in_zendesk}
Step 2:
Now create a trigger that will link to the webhook. On the action here is the code you use
{
"ticket": {
"email_ccs": [
{
"user_email": "{end_users_email}"
}
]
}
}
This works for me and you can play with the trigger part to take dynamic fields data and auto cc the end user.
View comment · Posted Feb 06, 2025 · John Akpan
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John Akpan commented,
Unfortunately, you can only use one trigger per user.
View comment · Posted Oct 14, 2024 · John Akpan
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