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Christian Lindharth

Joined Feb 19, 2024

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Last activity Dec 20, 2024

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ACTIVITY OVERVIEW

Latest activity by Christian Lindharth

Christian Lindharth commented,

CommentUsing email in Sell

@Henri Schauffler What a legend indeed! Thank you for this hack!
That being said, @Zendesk, you need to make a much smarter solution for this. It cannot be that your users have to do paste images into Sell emails like this.

View comment · Edited Dec 20, 2024 · Christian Lindharth

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Christian Lindharth commented,

Community comment Q&A - Sales CRM (Sell)

I concur with Eric's request.

 

The ability to bulk select properties/contacts/companies is a must when sending emails to many receivers.

We send emails monthly to a growing list of currently 722 contacts. To avoid spam filters, we want to limit how many mails we send in a day and therefore stick with the 300 mails/day that Sell allows for now.
This means I have to click a total of 722 times just to select our receivers. This can be done much easier by adding the feature of selecting many contacts simultaneously when holding the shift-button down.

View comment · Posted Aug 22, 2024 · Christian Lindharth

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Christian Lindharth commented,

CommentCreating tasks and appointments

I wanted to do this but when I try to do it, it says we need to upgrade. When I follow the link to upgrade it just leads to a page saying “Oops! This help centre no longer exists”. Can it really be that it is not a part of Professional?

View comment · Posted Aug 19, 2024 · Christian Lindharth

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Christian Lindharth commented,

Community comment Feedback - Sales CRM (Sell)

@Zendesk: What is ETA on this?

View comment · Posted Aug 08, 2024 · Christian Lindharth

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Christian Lindharth commented,

CommentLeads, contacts, and deals

I fully agree with Tone.

How the two are not actually sharing the same list of contacts is beyond me. We have been using Support for longer time than we have been using Sell but since many of our users are also our customers I want to make sure that the these contacts exists in both Support and Sell. If the two platforms cannot share the same contact list from the start, then it should at least be possible to import by the click of a button for anyone who need that.

I hope to see this feature sooner rather than later as it would help us a lot!

View comment · Posted Aug 08, 2024 · Christian Lindharth

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Christian Lindharth commented,

CommentUsing email in Sell

Hi,
I am using this feature to send out a small monhtly newsletter to a few hundred people. Besides the limiter of 300 mails/day I do see two additional issues:

  1. I cannot bulk select several people. My list consists of around 650 contacts. Since there's a limit of 300 mails/day, I would like to be able to bulk select several people. Hotmail/Outlook has the feature to select a mail (mark it or click the check box), hold down the shift button and click the final mail you want to select as your last mail. This same feature would make it a lot easier. Or buttons that marked either 50 or 100 more contacts at a time.
  2. I cannot remove individual people on the smart list I created. I have filtered pretty well on my contacts, but there are still some 20 people I wish not to hit and more might opt out of the newsletter later on. currently, if I delete a contact from my Smartlist I fully delete the contact and its records from Sell. It would be great to instead be able to create lists based on a filter search and then have the list as just the names and emails of the contacts instead of the original contacts in Sell. This should then have the added feature of adding or removing individuals from the list.

I understand your focus does not lie in building a mail service like Mailchimp into Sell, but these minor additional functions would also support other major features in Sell such as the sequences where you also base it on a Smartlist.

Is this something you have on your roadmap soon to come or can add?

 

Thank you!

View comment · Posted Aug 08, 2024 · Christian Lindharth

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Christian Lindharth commented,

Community comment Feedback - Sales CRM (Sell)

I have the exact same issue. Highly frustrating for something that is as frequently used as this and could be a real low hanging fruit to fix

We need the ability to duplicate entire sequences and email templates

View comment · Posted Apr 25, 2024 · Christian Lindharth

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Christian Lindharth commented,

CommentLeads, contacts, and deals

Do I understand this correctly: In order to connect contacts with new bulk imported companies I need to manually add all the company IDs to my import list? If so, how do you go about this when you have a list of >1,500 contacts?

View comment · Posted Apr 15, 2024 · Christian Lindharth

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Christian Lindharth commented,

Community comment Feedback - Sales CRM (Sell)

Hi Remco, Thanks for your reply. Bots and automation features aren't my main focus as of now - it's more some of the basic CRM features that I have been used to from Hubspot.
You mention 'bringing the Sell technology into our Zendesk Suite infrastructure'. I've seen some places where Sell was mentioned as 'legacy' - was Sell not initially built along with the rest of the ZD Suite? Just trying to understand where Sell is positioned to you as it to us is the key Zendesk solution that we utilise.
Also, I would consider aligning with your CS so they don't make more customers unnecessarily worried - in case you are in fact actively developing on Sell.

View comment · Posted Feb 23, 2024 · Christian Lindharth

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Christian Lindharth created a post,

Post Feedback - Sales CRM (Sell)

I was told by your CS that the product team have ceased to further develop on ZD Sell. Why is this and will the development on Sell be picked up again in the future?

Posted Feb 22, 2024 · Christian Lindharth

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