René Bormann

Hello,

is there anybody on this thread who has faced or is facing the AADSTS650056 error from EntraID? We have followed this setup guide here and also the setup guide from EntraID for Zendesk (https://learn.microsoft.com/en-us/entra/identity/saas-apps/zendesk-tutorial).

Strange thing is that when we try to login to the agent center, the SAML AuthNRequest form Zendesk to EntraID contains an issuerId value of urn:sitename

This appears to be very strange as the comments here and also the Microsoft documentation talks about an issuerID / EntiyID value of sitename.zendesk.com

The result seems to be, that EntraID cannot match a configured SMAL application to the AuthNRequest it is receiving from Zendesk and then returning AADSTS650056.

What I also don't understand is that when we start the login flow on https://sitename.zendesk.com/agent/home/tickets, the AuthNRequest sent from Zendesk to EntraID contains a return_to (Reply Url) value of https://customhost.sitename.com/agent/home/tickets..

It there anybody here who has some experiences on this? Any idea is highly appreciated..

Thanks

René