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Geoff Ludwig
Joined Feb 01, 2024
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Last activity Jan 07, 2025
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Latest activity by Geoff Ludwig
Geoff Ludwig commented,
Thanks Destiny !!
View comment · Posted Jan 07, 2025 · Geoff Ludwig
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Geoff Ludwig commented,
Thank you Heather and Audrey - problem has been resolved!
View comment · Posted Oct 23, 2024 · Geoff Ludwig
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Geoff Ludwig created a post,
Howdy all!
I am trying to add the {{ticket.title}} in the Subject line of the automated Notify by email > Ticket Requester.
![](/hc/user_images/01JAG3C4RC91TMBYGSW0PQBJ9G.png)
But…. everytime I do this is what the End User sees when they receive the email.
![](/hc/user_images/01JAG3GJ6E45QYQ052YN4SQCK0.png)
Any ideas how to get rid of the “Disclaimer… ” ?
Thanks!
Edited Oct 21, 2024 · Geoff Ludwig
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Geoff Ludwig commented,
No one ? :(
View comment · Posted Sep 20, 2024 · Geoff Ludwig
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Geoff Ludwig created a post,
Hello all!
Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my journey is to start adding the asset tag (serial number of laptop/PC) to each ticket.
With our previous ticketing system everything was tied to Active Directory so when a ticket was created, it would pull in the Name, userID, email and Asset tag assigned to that employee.
Is this possible within Zendesk? The previous ticketing system we used was BMC Footprints which was very outdated - but still had this ability.
Thanks
Posted Sep 13, 2024 · Geoff Ludwig
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Geoff Ludwig commented,
Hello there - is there a way to get the default images for the Community Banner and Home hero page?
The ones I uploaded need to be updated and there is no operon to revert.
Thanks
View comment · Posted Apr 15, 2024 · Geoff Ludwig
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Geoff Ludwig commented,
Has anyone had the issues with linking SSO to 365? Our goal is to hook into the 365 accounts that get sync'd with 365 through our AD sync - but we are not able to get it to work. Every time it takes back to the log in and never logs in.
View comment · Posted Apr 10, 2024 · Geoff Ludwig
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Geoff Ludwig created a post,
Hello! I am starting to work on the Help Center and wanted to see if anyone can help.
I am wanting to create folders so my end users can navigate through each folder for KB articles.
Example: OneDrive, Outlook, etc etc
Thanks
Posted Apr 05, 2024 · Geoff Ludwig
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Geoff Ludwig created a post,
Howdy!
I am being asked by my HR department to see if there is a way to integrate Paylocity into Zendesk?
The thought would be for any new hires, terminations, etc.
Has anyone done this yet?
Thanks
Posted Feb 22, 2024 · Geoff Ludwig
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Geoff Ludwig commented,
That was my thought :(
Thanks!
View comment · Posted Feb 13, 2024 · Geoff Ludwig
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