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Geoff Ludwig

Joined Feb 01, 2024

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Last activity Jan 07, 2025

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ACTIVITY OVERVIEW

Latest activity by Geoff Ludwig

Geoff Ludwig commented,

Community comment Q&A - Tickets and email

Thanks Destiny  !!

View comment · Posted Jan 07, 2025 · Geoff Ludwig

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Geoff Ludwig commented,

Community comment Q&A - Tickets and email

Thank you Heather and Audrey - problem has been resolved! 

View comment · Posted Oct 23, 2024 · Geoff Ludwig

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Geoff Ludwig created a post,

Post Q&A - Tickets and email

Howdy all! 

 

I am trying to add the {{ticket.title}} in the Subject line of the automated Notify by email > Ticket Requester. 

 

But…. everytime I do this is what the End User sees when they receive the email. 

Any ideas how to get rid of the “Disclaimer… ” ? 

 

Thanks! 

 

Edited Oct 21, 2024 · Geoff Ludwig

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Geoff Ludwig commented,

Community comment Q&A - Tickets and email

No one ? :(

View comment · Posted Sep 20, 2024 · Geoff Ludwig

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Geoff Ludwig created a post,

Post Q&A - Tickets and email

Hello all! 

 

Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my journey is to start adding the asset tag (serial number of laptop/PC) to each ticket. 

 

With our previous ticketing system everything was tied to Active Directory so when a ticket was created, it would pull in the Name, userID, email and Asset tag assigned to that employee. 

 

Is this possible within Zendesk? The previous ticketing system we used was BMC Footprints which was very outdated - but still had this ability. 

 

Thanks 

 

Posted Sep 13, 2024 · Geoff Ludwig

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Geoff Ludwig commented,

CommentUsing themes and customizing your Help Center

Hello there - is there a way to get the default images for the Community Banner and Home hero page? 

The ones I uploaded need to be updated and there is no operon to revert. 

Thanks 

View comment · Posted Apr 15, 2024 · Geoff Ludwig

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Geoff Ludwig commented,

CommentGlobal security and user access

Has anyone had the issues with linking SSO to 365? Our goal is to hook into the 365 accounts that get sync'd with 365 through our AD sync - but we are not able to get it to work. Every time it takes back to the log in and never logs in. 

View comment · Posted Apr 10, 2024 · Geoff Ludwig

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Geoff Ludwig created a post,

Post Q&A - Help center and community

Hello! I am starting to work on the Help Center and wanted to see if anyone can help. 

 

I am wanting to create folders so my end users can navigate through each folder for KB articles. 

 

Example: OneDrive, Outlook, etc etc 

 

Thanks 

Posted Apr 05, 2024 · Geoff Ludwig

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Geoff Ludwig created a post,

Post Q&A - Apps and integrations

Howdy!

I am being asked by my HR department to see if there is a way to integrate Paylocity into Zendesk? 

The thought would be for any new hires, terminations, etc. 

Has anyone done this yet?

Thanks 

Posted Feb 22, 2024 · Geoff Ludwig

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Geoff Ludwig commented,

CommentViewing and using dashboards

That was my thought :(

Thanks! 

View comment · Posted Feb 13, 2024 · Geoff Ludwig

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