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Raghu Reddy's Avatar

Raghu Reddy

Joined Jan 26, 2024

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Last activity Jan 29, 2024

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ACTIVITY OVERVIEW

Latest activity by Raghu Reddy

Raghu Reddy commented,

Community comment Feedback - Reporting and analytics (Explore)

Echoing Jeremy! One of the primary drivers to use Zendesk was the ability to customize the reporting and be able to visualize Sell data based on the custom fields we defined. 

Other than the status of leads/deals/calls etc., it was a very useful tool to understand the distribution of data across product categories, location, customer type, etc. 

While I am still in the early stages of setting up the Zendesk platform for my team, I feel compelled to explore other products that meet all our needs under one platform. 

View comment · Edited Jan 29, 2024 · Raghu Reddy

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Raghu Reddy commented,

CommentConfiguring your Sell account

Can I move the smart link around? For example place it under the information of my leads/deals? 

Alternately, can I create a "smart" URL that uses information from another zendesk record?

View comment · Posted Jan 26, 2024 · Raghu Reddy

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