Iva Babukova

Hi Christopher,

Thanks for your reply! Let me give you a bit of context about our use case and exactly what we need and why.

We currently don't use SSO for users in Zendesk. Currently users sign into Zendesk directly. We are working on migrating our users to use SSO when signing in. Our SSO provider will be most likely Auth0 and we will be using SAML. Right now, we are working on migrating user data from Zendesk to Auth0 (since Auth0 will be our identity provider and hence the source of truth for user accounts). We are working on setting up automatic user migration, the flow of which is displayed in this diagram: https://auth0.com/docs/manage-users/user-migration#automatic-migrations To implement automatic user migration, as part of the “Are name and password valid in external DB” box displayed in the diagram, we will need to call Zendesk and pass in user information. We need to know what Zendesk endpoint we can use for that and its specifications, so we know what to pass in the automatic user migration scripts in Auth0. As part of that, it would be also super helpful to understand how does Zendesk handle passwords – does it store them as hashes?

Does that make more sense? Let me know if you have any further questions. I am looking forward to your reply!

Thanks,

Iva

Hi there,

I am working on implementing SSO in Zendesk. I want to use Auth0 as identity provider. Currently, all user accounts are stored in Zendesk. In order to move to Auth0, I have to first migrate all user accounts into Auth0's database. I want to use Autho's automatic migration feature (see this for details: https://auth0.com/docs/manage-users/user-migration). As part of this, I need to know how to use Zendesk's API for user authentication. I tried to search for docs about this, but I couldn't find anything. My Zendesk URL is this: https://parsebiosciences1710795619.zendesk.com/ Can you point me to what API endpoint I could use to log in against this and also send me docs on how to authenticate the API requests?

Many thanks,

Iva