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Raphael.peguet

Joined Jan 22, 2024

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Last activity Aug 09, 2024

Zendesk Consultant 🇫🇷/EN/ES Reach me on Linkedin: https://fr.linkedin.com/in/rapha%C3%ABl-peguet-mba-787b61128

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ACTIVITY OVERVIEW

Latest activity by Raphael.peguet

Raphael.peguet created a post,

Post Discussion - Tips and best practices from the community

Hi Zendesk Community,

 

Zendesk offers an app called V2 REPL that seems to be capable of a lot, but there aren't any examples of its possibilities available. I intend to make this post to showcase what's possible with V2 REPL.

 

Any help is welcome.

 

Best regards,

Raphael

Posted Aug 07, 2024 · Raphael.peguet

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Raphael.peguet commented,

CommentTriggers and automations

Hello,

 

Is there a way to lookfor placeholders to find if the mail contains the requester email for example?

 

I would like the trigger to happen when there is {{ticket.requester.email}} for example

View comment · Posted Aug 07, 2024 · Raphael.peguet

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Raphael.peguet created a post,

Post Q&A - Help center and community

Hi,

I am looking for a way to write text on the main page of the Copenhagen theme to the agents only.

 

 

Posted Mar 25, 2024 · Raphael.peguet

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Raphael.peguet commented,

CommentSetting Guide roles and permissions

Hello ! 

It's look like that in Enteprise working with roles you just have the choice for agents between giving them Admin access to Guide or nothing as the only parameter available is the one below.

View comment · Posted Mar 21, 2024 · Raphael.peguet

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Raphael.peguet commented,

CommentUsing legacy AI agent functionality

Hi James,

It's not 100% transparent if this concerns articles in pre-defined answers or in every answers (bot recommandation), it should be available in both

View comment · Edited Mar 19, 2024 · Raphael.peguet

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Raphael.peguet commented,

CommentUsing AI agents for messaging

About Show title and preview for restricted articles 

This doesn't work for a non-logged-id user.

Or it takes avery long time to work after activated

Because after 30 minutes activating this, the bot still never find/show an article restricted to logged in users

View comment · Edited Mar 05, 2024 · Raphael.peguet

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Raphael.peguet commented,

Community comment Feedback - Help Center (Guide)

+1

View comment · Posted Jan 22, 2024 · Raphael.peguet

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