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Raphael.peguet
Joined Jan 22, 2024
·
Last activity Aug 09, 2024
Zendesk Consultant 🇫🇷/EN/ES Reach me on Linkedin: https://fr.linkedin.com/in/rapha%C3%ABl-peguet-mba-787b61128
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Latest activity by Raphael.peguet
Raphael.peguet created a post,
Hi Zendesk Community,
Zendesk offers an app called V2 REPL that seems to be capable of a lot, but there aren't any examples of its possibilities available. I intend to make this post to showcase what's possible with V2 REPL.
Any help is welcome.
Best regards,
Raphael
Posted Aug 07, 2024 · Raphael.peguet
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Raphael.peguet commented,
Hello,
Is there a way to lookfor placeholders to find if the mail contains the requester email for example?
I would like the trigger to happen when there is {{ticket.requester.email}} for example
View comment · Posted Aug 07, 2024 · Raphael.peguet
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Raphael.peguet created a post,
Hi,
I am looking for a way to write text on the main page of the Copenhagen theme to the agents only.
Posted Mar 25, 2024 · Raphael.peguet
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Raphael.peguet commented,
Hello !
It's look like that in Enteprise working with roles you just have the choice for agents between giving them Admin access to Guide or nothing as the only parameter available is the one below.
View comment · Posted Mar 21, 2024 · Raphael.peguet
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Raphael.peguet commented,
Hi James,
It's not 100% transparent if this concerns articles in pre-defined answers or in every answers (bot recommandation), it should be available in both
View comment · Edited Mar 19, 2024 · Raphael.peguet
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Raphael.peguet commented,
About Show title and preview for restricted articles
This doesn't work for a non-logged-id user.
Or it takes avery long time to work after activated
Because after 30 minutes activating this, the bot still never find/show an article restricted to logged in users
View comment · Edited Mar 05, 2024 · Raphael.peguet
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Raphael.peguet commented,
+1
View comment · Posted Jan 22, 2024 · Raphael.peguet
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