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Mark Collins
Joined Mar 27, 2024
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Last activity Feb 11, 2025
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Latest activity by Mark Collins
Mark Collins commented,
Arianne Batiles, we're in the same situation. When the ticket count exceeds a threshold, we need to set the ticket status/custom form field to a value, so that another team can be informed and brought in to help answer customer queries quickly.
What third-party app can do this?
View comment · Posted Feb 11, 2025 · Mark Collins
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Mark Collins commented,
+1 It can reply to a thread, which is great, but posting in the channel too seems like an added feature that some of us don't want. It'll be nice to turn off the “Also sent to the channel” feature
View comment · Posted Apr 24, 2024 · Mark Collins
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Mark Collins commented,
+1 Unsharing via macros, triggers etc would be a very useful feature
View comment · Posted Mar 27, 2024 · Mark Collins
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