Oliver Gramberg

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

Every user signing up (or whenever such a message is sent) may be affected.

I received a message titled, "Verification code for Zendesk Customer Support" and with text, among others text,

--948882bfa5202a37675dbe92fcbefb7149c5825413df70849993c86e733d
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain; charset=us-ascii
Mime-Version: 1.0

Hello,

Someone requested Zendesk support from this email.

First, let's verify it's you. Copy this code into the conversation you have=
 open in your browser: 457781

If you didn't make this request, no worries. You can ignore this message.

Thanks,
The Zendesk team
--948882bfa5202a37675dbe92fcbefb7149c5825413df70849993c86e733d

Please insert line breaks at appropriate positions or choose a different MIME type for this part.

What problem do you see this solving? (1-2 sentences) 

An automated email message is displayed to me by my mail agents, among them Mailspring on macOS and the GMX iOS app, in such a way that important information is not immediately shown in the viewport. I could see at most the left half of the long line. Especially, I could not see the code number at the far end. I believe this is due to the "quoted-printable" MIME type and missing line breaks.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

Once, a week before I wrote this post. Just a simple to fix UX nuisance here.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Yes, I can scroll horizontally to view the important information. 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Line breaks, simple as that. Or a MIME type different from "quoted-printable."

I received a message reading, "Hi Web,

We haven’t heard back from you on request (#12262146). If we don’t hear back from you in the next 72 hours, this ticket will be closed. We know our customers are busy, so if your issue is not resolved or if you continue to need assistance, please reach out to us by going to your profile and clicking on ‘Get Help’ or simply reply directly to this email.

You can also access the Zendesk Help Center where you can find many helpful articles, videos, and active Community Discussions where you can get help from Zendesk users like you!

Your friends from Zendesk"

This seems to be standard text, with a user name inserted. 

My name is not "Web". Please fix.

I received a message titled, "Verification code for Zendesk Customer Support" and with text,

--948882bfa5202a37675dbe92fcbefb7149c5825413df70849993c86e733d
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain; charset=us-ascii
Mime-Version: 1.0

Hello,

Someone requested Zendesk support from this email.

First, let's verify it's you. Copy this code into the conversation you have=
 open in your browser: 457781

If you didn't make this request, no worries. You can ignore this message.

Thanks,
The Zendesk team
--948882bfa5202a37675dbe92fcbefb7149c5825413df70849993c86e733d

My mail agents, among them Mailspring on macOS and the GMX iOS app, chose to display this MIME part to me. I could see at most the left half of the long line. Especially, I could not see the code number at the far end. I believe this is due to the "quoted-printable" MIME type and missing line breaks. I had to guess and try and find a way to scroll. Please correct.

I received a message titled, "Ihre Zendesk Messaging-Konversation wurde aktualisiert.", with text, "

Ihre Anfrage (#12262146) wurde aktualisiert. Gehen Sie zum produktinternen widget, um die Aktualisierung zu sehen.

In der Zwischenzeit können Sie unser Zendesk Help Center besuchen (https://support.zendesk.com/hc/de). Wir haben jede Menge hilfreicher Beiträge, Videos und aktiver Community-Diskussionen, in denen Sie Hilfe von Zendesk -Benutzern wie Ihnen erhalten können.

Ihre Freunde aus Zendesk".

- Please write "Zendesk-Messaging-Konversation" as one (hyphenated) word.

- Please capitalize "Widget".

- Please write "Zendesk-Help-Center" as one (hyphenated) word.

- Please write "Zendesk-Benutzern" ©

- Please write "von Zendesk" in place of "aus Zendesk"

After chatting with a Zendesk agent, I received a message titled, "Hilfe ist unterwegs!", with text, "Hallo Web,

Wir haben ein neues Ticket (#12262146) aus Ihrer Messaging -Konversation. Sie werden sowohl im Widget als auch per E-Mail benachrichtigt, wenn ein Agent antwortet.

Um weitere Informationen zu Ihrer Anfrage hinzuzufügen, antworten Sie im widget.

In der Zwischenzeit können Sie unser Zendesk Help Center besuchen (https://support.zendesk.com/hc/de). Wir haben jede Menge hilfreicher Beiträge, Videos und aktiver Community-Diskussionen, in denen Sie Hilfe von Zendesk -Benutzern wie Ihnen erhalten können.

Ihre Freunde aus Zendesk"

- Please put a comma after "Hello".

- My name is not "Web". Where does this come from? Please correct.

- Please write "Messaging-Konversation" as one (hyphenated) word.

- That sentence is missing a verb. Please add "erstellt".

- Please capitalize "Widget".

- Please write "Zendesk-Help-Center" as one (hyphenated) word.

- Please write "Zendesk-Benutzern" as one (hyphenated) word.

- Please write "von Zendesk" in place of "aus Zendesk"

I wanted to change my password and received a message titled, "Neues Zendesk Support-Kennwort festlegen", with text, "

Guten Tag Oliver Gramberg,

Sie haben offenbar angefragt, dass das Kennwort für Ihren Zendesk Support-Account zurückgesetzt wird.

Neues Kennwort festlegen um das Zurücksetzen abzuschließen.

Wenn Sie das Zurücksetzen Ihres Kennworts nicht angefordert haben, können Sie diese E-Mail ignorieren. Das vorhandene Kennwort funktioniert auch dann, wenn Sie anmelden."

- Please put a comma after "Guten Tag"

- Please use two hyphens in "Zendesk-Support-Account"

- Please put a comma before "um"

- Please write "Konto" in place of "Account"

- Please add "sich" in "wenn Sie sich anmelden"

Somehow, my password for Zendesk has expired. When I asked to set a new one, I received a message titled, "Kennwort für Zendesk Support erstellen", reading, "Welcome to Zendesk. Please click the link below to create a password and sign-in.

Kennwort erstellen

Wenn Sie sich mit dieser E-Mail-Adresse noch nicht für Zendesk Support registriert haben, können Sie diese E-Mail ignorieren."

When I clicked the link, I was taken to a form asking for "Name" and "Password". The "Name" text field was profiled with text like "Web user ". That for sure is no user's name and therefore never correct. Please remove.

I received a message, "Welcome to Zendesk. Please click the link below to create a password and sign-in.

Kennwort erstellen

Wenn Sie sich mit dieser E-Mail-Adresse noch nicht für Zendesk Support registriert haben, können Sie diese E-Mail ignorieren."

Please send messages either completely in English or completely translated to the user's language, but not mixed.

• Feature Request Summary
• https://support.zendesk.com/hc/en-us/community/posts/6207767532442-Product-feedback-guidelines-how-to-write-a-good-feedback-post has, "Here is a template for feature requests that will auto populate when you create a new post with product feedback." I don't see how to autopopulate a new post in community from template/it doesn't autopopulate when I create a new one.
•  
• Use Case
• A community member wants to create a new post adhering to the required template.
•  
• Product limitation or missing feature
• There is no indication how to make the template autopopulate a new post
•  
• Business impact of limitation or missing feature
• Zendesk PMs have to spend more time to collect/sort information
•  
• Other necessary information or resources