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Rob Sherrard's Avatar

Rob Sherrard

Joined Jan 14, 2025

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Last activity Jan 22, 2025

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Latest activity by Rob Sherrard

Rob Sherrard commented,

Community commentZendesk EAP - New Article Editor in Guide

Any chance I could get some assistance from someone on the EAP team? I've gone through normal support channels, and they've indicated that they don't support EAP products.

View comment · Posted Jan 22, 2025 · Rob Sherrard

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Rob Sherrard commented,

Community commentZendesk EAP - New Article Editor in Guide

Hello,

 

I'm having some issues leveraging the EAP version of the Guide, specifically the markdown features. Outside of enabling “generative” AI for agents, do I need to have a certain base plan for my account?

View comment · Posted Jan 14, 2025 · Rob Sherrard

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