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Rob Sherrard
Joined Jan 14, 2025
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Last activity Jan 22, 2025
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Latest activity by Rob Sherrard
Rob Sherrard commented,
Community commentZendesk EAP - New Article Editor in Guide
Any chance I could get some assistance from someone on the EAP team? I've gone through normal support channels, and they've indicated that they don't support EAP products.
View comment · Posted Jan 22, 2025 · Rob Sherrard
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Rob Sherrard commented,
Community commentZendesk EAP - New Article Editor in Guide
Hello,
I'm having some issues leveraging the EAP version of the Guide, specifically the markdown features. Outside of enabling “generative” AI for agents, do I need to have a certain base plan for my account?
View comment · Posted Jan 14, 2025 · Rob Sherrard
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