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Sarah Cullerton

Joined May 08, 2024

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Last activity Jan 09, 2025

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ACTIVITY OVERVIEW

Latest activity by Sarah Cullerton

Sarah Cullerton commented,

Community comment Feedback - Zendesk AI and automation

Seconding the macro piece here

View comment · Posted Jan 09, 2025 · Sarah Cullerton

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Sarah Cullerton commented,

Community comment Feedback - Help Center (Guide)

Testing out your AI functions is a huge use case for this - it's a really important feature for us that we'd like to see released and I bet could be a useful tool for you for selling your own AI products!

View comment · Posted Jan 03, 2025 · Sarah Cullerton

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Sarah Cullerton commented,

Community comment Feedback - Reporting and analytics (Explore)

Would love to have this feature. Multiple use cases have come up for this within the few months we've been live with Zendesk.

View comment · Posted Oct 22, 2024 · Sarah Cullerton

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Sarah Cullerton commented,

CommentPublishing and sharing dashboards

Is there a plan for a similar function to classic builder where default filters/bookmarks can be hidden? I'd like to be able to pre-filter a dashboard in a way that is not adjustable for the viewer without having to clone and manually filter all underlying reports. 

View comment · Posted Aug 28, 2024 · Sarah Cullerton

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Sarah Cullerton commented,

Community comment Feedback - Ticketing system (Support)

This would be beneficial for us - we'd especially like to be able to manage restriction level based on user field values.

View comment · Posted Jul 24, 2024 · Sarah Cullerton

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Sarah Cullerton commented,

CommentSingle sign-on

Have this set up but have run into issues with the password reset loop. Brand 1 is SSO redirecting to /access/normal for those attempting to access Brand 2. We're able to get through admin managed password resets through the /password end point but anything going through the /verification endpoint like welcome emails or users resetting their own passwords for Brand 2 gets bounced to SSO. Any advice here so that we aren't relying solely on admins to manage end user credentials for an entire brand?

View comment · Posted Jul 02, 2024 · Sarah Cullerton

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Sarah Cullerton commented,

CommentTicket customization

It would be ideal if we could filter by Role or viewer group to assign these. I'd love to have an admin workspace for example, or have an entire tier of support use a default layout even on tickets that aren't assigned to them. Having it based on the ticket conditions vs the viewer conditions limits the feature's usefulness significantly.

View comment · Posted Jun 18, 2024 · Sarah Cullerton

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Sarah Cullerton commented,

CommentTicket management

+1 to Allison's request - this would be an extremely helpful feature to have by role. Our higher tiers are primarily collaborating on tickets versus communicating with customers, and it would be great if they could default to internal while front line teams defaulted to public replies.

View comment · Posted May 08, 2024 · Sarah Cullerton

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