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Cecilia Chen

Joined Jan 22, 2024

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Last activity Mar 19, 2024

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ACTIVITY OVERVIEW

Latest activity by Cecilia Chen

Cecilia Chen commented,

CommentAI agent basics

Hello,

We are looking for something that could beyond the Zendesk bot, be more intelligent. Could you pls have your customer success manager contact me? thx

View comment · Posted Mar 19, 2024 · Cecilia Chen

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Cecilia Chen commented,

CommentTicket management

Hello,
How can we distinguish between conversation and normal tickets? Can u guide me on how to set up view conditions? cause we cannot filter it by subject. Thank you.

 

View comment · Posted Feb 05, 2024 · Cecilia Chen

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Cecilia Chen commented,

CommentBusiness rules

Hello,

We would like to set up an automation that could close the ticket only if our customer does not reply to us in a period. It has to make sure that the last update is from an agent, not our customer, how do I set up the condition? thx

View comment · Posted Jan 22, 2024 · Cecilia Chen

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