Recent searches
No recent searches

Cecilia Chen
Joined Jan 22, 2024
·
Last activity Mar 19, 2024
Following
0
Followers
0
Total activity
6
Votes
0
Subscriptions
3
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Cecilia Chen
Cecilia Chen commented,
Hello,
We are looking for something that could beyond the Zendesk bot, be more intelligent. Could you pls have your customer success manager contact me? thx
View comment · Posted Mar 19, 2024 · Cecilia Chen
0
Followers
0
Votes
0
Comments
Cecilia Chen commented,
Hello,
How can we distinguish between conversation and normal tickets? Can u guide me on how to set up view conditions? cause we cannot filter it by subject. Thank you.
View comment · Posted Feb 05, 2024 · Cecilia Chen
0
Followers
0
Votes
0
Comments
Cecilia Chen commented,
Hello,
We would like to set up an automation that could close the ticket only if our customer does not reply to us in a period. It has to make sure that the last update is from an agent, not our customer, how do I set up the condition? thx
View comment · Posted Jan 22, 2024 · Cecilia Chen
0
Followers
0
Votes
0
Comments