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Rahul Vidyarthi

Joined Sep 03, 2024

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ACTIVITY OVERVIEW

Latest activity by Rahul Vidyarthi

Rahul Vidyarthi created an article,

ArticleAnnouncements
Announced on Rollout starts Rollout ends
September 26, 2024 September 26, 2024 October 14, 2024

Zendesk is pleased to announce changes to the Contacts page in Admin Center. In addition to giving the page a modernized look, this change makes it easier to use settings to change the account owner and manage billing admins.

This article includes:

What is changing? 

We’ve consolidated the settings for account owner and billing admins on a single page, instead of separating them by tabs. Now you can see and manage the account owner and billing admins from a single location.

Before

There were two separate tabs for the account owner and billing admins.

After 

You can view and change the account owner and manage billing admins from the same page. For more information, see About the Contacts page.

To change the account owner, open the options menu to pick a new account owner. Only billing admins can become the new account owner. For more information, see Viewing and changing the account owner.

Why is Zendesk making this change? 

Zendesk is making this change to modernize the Contacts page and enhance its usability. Here are the key reasons for the update:

  • Modernized look and feel: The page has been updated based on the latest technology to provide a more contemporary and aesthetically pleasing interface.
  • Centralized management: Customers now have a single location for managing account contacts, streamlining the user experience.
  • Standardized framework: The redesigned page conforms to the new Admin Center design framework, utilizing native UI components and leading-edge technology. This improves readability and addresses previous page loading issues.
  • Consistency and uniformity: The update helps to ensure a uniform and consistent user experience across all Admin Center pages. This alignment is expected to significantly enhance user experience by making the page more navigable and user-friendly without necessitating extensive search functionality.

These changes are aimed at creating a more efficient, user-centric experience, aligning with Zendesk’s commitment to ongoing improvement and customer satisfaction.

What if I don't using billing admins in my account?

A billing admin is a Zendesk admin with special permission to manage subscriptions. Some customers use billing admins to help the account owner manage their accounts.

You don’t have to add billing admins to your account unless you need to change the account owner. An admin must be set as a billing admin first before they can become the account owner. For more information, see Allowing admins to manage subscriptions.

What do I need to do?

You don’t need to do anything. This change will be rolled out to all Zendesk accounts automatically. See the rollout dates listed at the top of this article.

If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.

 

Edited Sep 26, 2024 · Rahul Vidyarthi

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