Debbie Bobby
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Activity overview
Latest activity by Debbie Bobby-
Debbie Bobby commented,
Definitely add my vote for the ability to add an image to macros - it's badly needed!
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Debbie Bobby commented,
The automatic solving of tickets within some timeline arbitrarily set by Zendesk is a problem for Zendesk customers and a practice they should discontinue for all the reasons above. But beyond tha...
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Debbie Bobby commented,
Zendesk for Plus customers feel the same way - we're not on a free version and this is very basic functionality that radically affects our ability to create an efficient workflow. When, Zendesk??
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Debbie Bobby commented,
The reorder field was just pointed out by Zendesk, so my issue above regarding the ability to reorder non-system fields is resolved. Thanks.
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Debbie Bobby commented,
Interesting. In the thread below, a Zendesk product manager indicates you *can* reorder ticket fields in the agent view - just not system fields. I'm not finding that to be true. https://support...