Samuel Mosher
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Total activity39
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes13
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Subscriptions13
Activity overview
Latest activity by Samuel Mosher-
Samuel Mosher commented,
Jimmy Rufo You should be able to add this to your script.js file so that the CC field appears below the Description field (or modified to whichever field you want it to appear below): $(document).r...
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Samuel Mosher commented,
Would it be possible as part of these updates to consider adding an area for adding new custom metrics? The current experience (Create New Query -> Calculations -> New x metric) is cumbersome when ...
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Samuel Mosher commented,
+1. It is disjointed to have to use both insights and Explore for reporting. Add in additional complexity if you are tracking instead through Google Analytics, and then have to use a 3rd party to d...
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Samuel Mosher created a post,
CC field autopopulate
We require certain team members to be notified when a specific type of ticket is submitted in our system. To make this easier on them, we have conditioned the requisite team dropdown field to some ...
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Samuel Mosher commented,
Hi Zac, That setting only applies for end users, not agents. It would be nice to have it exist natively for both. I was able to find a workaround for this in the Ticket Field Manager app, though t...
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Samuel Mosher commented,
In conjunction with the Conditional Fields, there is no way to force an agent to complete the "top" level field when submitting a ticket. The new Conditional Fields app DOES allow this for conditio...
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Samuel Mosher commented,
Our team would benefit from this as well. Since we can't effectively control the agent experience, we instead have to burden our agents with documentation as we onboard new internal teams where the...
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Samuel Mosher commented,
This is a pretty big oversight on Zendesk's part. In conjunction with the Conditional Fields, there is no way to force an agent to complete the "top" level field when submitting a ticket. For examp...
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Samuel Mosher commented,
This is a pretty big oversight on Zendesk's part. In conjunction with the Conditional Fields, there is no way to force an agent to complete the "top" level field when submitting a ticket. For examp...
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Samuel Mosher commented,
Hi Brett! I agree with others about the following: Using Followers/CC's, you should be able to add a CC without having to create an entire user account Outbound emails should mask agent CCs (add a...