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Samuel Mosher

Zendesk Administrator at Lyft, Inc.

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Activity overview

Latest activity by Samuel Mosher
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    Samuel Mosher created a post,

    Feature request: Make custom user fields available in Guide user object

    The Helpcenter.user object offers limited data to Guide from Support - namely, things like basic profile info (name, email), user tags, and user orgs. It would be fantastic to have custom user fiel...

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    Samuel Mosher commented,

    This would be beneficial to our team as well. It would be nice to maintain a repo of templates within Zendesk instead of having to keep a list in Google, etc. or copying another article. We have va...

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    Samuel Mosher created a post,

    Feature request: Article body templates

    A useful feature would be to allow article templates to be created with pre-populated text. For example, if every new article has a chunk of code at the top to apply a style to a question, and cert...

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    Samuel Mosher commented,

    Just to keep things alive here - there were mentions from Salvador Vazquez that we would receive an update in Q4 2020, posted 7 months ago. It is now almost Q2 2021. Is there any additional info to...

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    Samuel Mosher created a post,

    Feature request: Staging/Draft live ticket forms

    It would be helpful to allow versioning for a ticket form and conditions, so you could launch changes at a specific time without impacting the current ticket form availability. Example: We need to ...

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    Samuel Mosher commented,

    This would be incredibly helpful. It already exists on the agent side, just not the end-user side. Dropdowns can be massive and nesting helps only to a certain extent. An additional request for thi...

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    Samuel Mosher commented,

    This would be super helpful, as we have a theme that relies on an extensive set of tag classes that look great, but require a lot of manual source code editing. It's also not intuitive for those ne...

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    Samuel Mosher created a post,

    Product Improvement: Floating field list on Ticket Form editor

    If a ticket form has many fields, it is difficult to use the right-side field picker to arrange things on the form. Some recommendations include: Make the field selector on the right-side of the t...

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    Samuel Mosher commented,

    It was mentioned here that the Zendesk Support mobile app would support account switching in early 2019. Is there an update to this? I support 3 separate Zendesk instances and this would be SO help...

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    Samuel Mosher commented,

    This would be helpful for us to break up analytics by team responsible for the content. We can pull section information, but not categories. It is possible to obtain this data by creating custom at...