Samuel Mosher
- Total activity 26
- Last activity
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Activity overview
Latest activity by Samuel Mosher-
Samuel Mosher created a post,
CC field autopopulate
We require certain team members to be notified when a specific type of ticket is submitted in our system. To make this easier on them, we have conditioned the requisite team dropdown field to some ...
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Samuel Mosher commented,
Hi Zac, That setting only applies for end users, not agents. It would be nice to have it exist natively for both. I was able to find a workaround for this in the Ticket Field Manager app, though t...
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Samuel Mosher commented,
In conjunction with the Conditional Fields, there is no way to force an agent to complete the "top" level field when submitting a ticket. The new Conditional Fields app DOES allow this for conditio...
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Samuel Mosher commented,
Our team would benefit from this as well. Since we can't effectively control the agent experience, we instead have to burden our agents with documentation as we onboard new internal teams where the...
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Samuel Mosher commented,
This is a pretty big oversight on Zendesk's part. In conjunction with the Conditional Fields, there is no way to force an agent to complete the "top" level field when submitting a ticket. For examp...
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Samuel Mosher commented,
This is a pretty big oversight on Zendesk's part. In conjunction with the Conditional Fields, there is no way to force an agent to complete the "top" level field when submitting a ticket. For examp...
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Samuel Mosher commented,
Hi Brett! I agree with others about the following: Using Followers/CC's, you should be able to add a CC without having to create an entire user account Outbound emails should mask agent CCs (add a...
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Samuel Mosher commented,
Elanor Riley Thank you! That worked. I noted that the console was reflecting the values but that the button was not updating still. Changing var selected = $('#request_custom_fields_123456').label(...
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Samuel Mosher commented,
On my end, I am trying to disable the Submit button on a ticket form if a particular dropdown value is selected. I can get the button disabled well enough, but it appears that it is not re-evaluati...
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Samuel Mosher commented,
It would be very helpful to have the ability to do one or the other with Conditions on drop-down fields: Allow the condition to be set at the parent nesting level (e.g. Yes::Option 1, Yes::Option ...