Samuel Mosher
Zendesk Administrator at Lyft, Inc.
-
Total activity172
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes61
-
Subscriptions56
Activity overview
Latest activity by Samuel Mosher-
Samuel Mosher commented,
Hi! It looks like Zendesk already has this planned for later this year (Follower views in Zendesk): https://support.zendesk.com/hc/en-us/community/posts/360037027974-Use-Followers-as-VIEW-parameter...
-
Samuel Mosher commented,
Hi Craig! In case it helps, Zendesk does allow you to access tickets once archived; they just don’t appear in Views anymore (due to the draconian way Views works… but I digress). Info on that her...
-
Samuel Mosher commented,
TAN BING Do you have brackets to close out those functions below the screenshot, and single quotes instead of double for the #request_description? If not, it should be something similar to: $('#req...
-
Samuel Mosher created a post,
Use agent user fields as trigger conditions
Feature Request Summary: Zendesk Support should allow agent custom user fields as trigger conditions, the same as it currently does for requesters, specifically as the assignee of a ticket. Desc...
-
Samuel Mosher created a post,
Allow upload of new CSV to existing dropdown field
Feature Request Summary: Allow existing values to be deleted and a new CSV to be uploaded on an existing dropdown field. Description/Use Cases: We have many fields that include locations, job p...
-
Samuel Mosher created a post,
Integrate directory services into custom ticket field
Feature Request Summary: Zendesk should create a custom field type that is a "User Lookup", that could work from either existing Zendesk users, or to those associated with a directory service (Ac...
-
Samuel Mosher commented,
HI Dave! Sorry, this posted prematurely. I updated the post with details. Right now, it's just a manual process. Would be nice to automate it, a la article publishing.
-
Samuel Mosher commented,
Hey Andrew! This might be helpful: https://support.zendesk.com/hc/en-us/articles/1260803748710-Creating-pre-filled-ticket-forms
-
Samuel Mosher created a post,
Ticket Form: Publish/unpublished date
Request: Allow admins to schedule the de/activation of a ticket form at a specified date and time. Right now, a ticket form can only exist in three states: Active states: Agent-only, End-User Visib...
-
Samuel Mosher created a post,
Date field: Allow custom ranges
It would be nice if the date field could be customized to begin/end on a certain date, so an end user could only select between a specified range.