Samuel Mosher
Zendesk Administrator at Lyft, Inc.
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Total activity71
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes22
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Activity overview
Latest activity by Samuel Mosher-
Samuel Mosher commented,
It would be helpful to have user segments also consider custom user fields as evaluation criterion. Right now, our team would need to have an external process update tags via API, which is not slic...
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Samuel Mosher commented,
We would also find this helpful. We handle some restrictive processes in Zendesk and can't have the data for those ticket types surface to anyone but a select few in Explore. As a workaround, we ha...
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Samuel Mosher commented,
This would be helpful. Or, allowing for the Ticket Properties to be moved to another location and/or resizable. There is a lot of data in a very limited amount of space, and agents get frustrated h...
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Samuel Mosher commented,
We have received this request from many of our users as well, since many of our dropdown fields have hundreds of values.
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Samuel Mosher commented,
In addition to supporting additional views, would it be possible to change the behavior of the Ticket Views page to do the following: Clicking on name of view = Open view Hover over (or permalink)...
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Samuel Mosher commented,
Does anyone have a way to capture all entered values on a ticket form and inject that into the description field? We are looking for a cleaner setup without having to create a litany of triggers. O...
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Samuel Mosher created a post,
Separate field name from agent field name
When working with a large amount of similar fields, it would be helpful if either: The Field Title was separate from the Agent field title --- In this case, there could be 3 field titles: End user...
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Samuel Mosher commented,
Our team would also benefit from this. We have multiple internal teams operating in Zendesk and it would be super helpful to have the ability to hide internal notes from agent users who opened a ti...
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Samuel Mosher commented,
It would be helpful if we could mass-update the article template via the UI in addition to the other already-available attributes.
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Samuel Mosher created a post,
Feature Request: Attachment Custom Field Type
We have instances where an attachment field type independent of the normal "attachments" field would be incredibly beneficial, for two reasons: Could delineate between different types of attachmen...