Abhiroop Basu

Total activity 47
Last activity May 01, 2019 20:01
Member since October 14, 2014 11:43

Following 0 users
Followed by 41 users
Votes 0
Subscriptions 33

Activity overview

Latest activity by Abhiroop Basu

Abhiroop Basu created an article, April 28, 2019 15:37
Permanently Delete Chats and Attachments
1. Zendesk updates
2. Announcements
Protecting your customer data is important, which is why we’re now giving you the option to permanently delete individual chats, as well as any attachments that you send or receive. Deleting chat...
- Abhiroop Basu
- Edited May 01, 2019 19:58
- 8 followers
- 6 comments
- 0 votes
Abhiroop Basu created an article, April 28, 2019 15:35
View Real-Time Metrics with the Monitoring Dashboard and APIs
1. Zendesk updates
2. Announcements
Customers hate waiting longer than a minute for support and the average chat conversation is resolved within the first 10 minutes. So, when you have high chat volume, there’s very little time for y...
- Abhiroop Basu
- Edited June 05, 2019 15:08
- 15 followers
- 0 comments
- 2 votes
Abhiroop Basu created an article, April 28, 2019 15:35
Introducing Conversion Tracking - Measure your Business Goals
Businesses selling their products or services online care deeply about conversions. Whether it’s a conversion from the checkout page to a purchase or the homepage to a signup, moving a customer dow...
- Abhiroop Basu
- Edited July 01, 2019 17:11
- 11 followers
- 7 comments
- 3 votes
Abhiroop Basu commented, June 14, 2018 19:59
Unfortunately yes it would restrict them from viewing that as well.
- View comment
- Abhiroop Basu
- Created June 14, 2018 19:59
- 0 votes
Abhiroop Basu commented, May 09, 2018 21:10
Hey Andrew Thanks for your response and clarifying Would you mind dropping us an email on chat@zendsk.com so we can discuss your use case further? Cheers Abhi
- View comment
- Abhiroop Basu
- Created May 09, 2018 21:10
- 1 vote
Abhiroop Basu commented, May 09, 2018 17:50
Hey Andrew I'm not sure if this works, but let's try and clarify a couple of things first: How are the self-identify if it's outside the chat window? I understand that they choose a department (us...
- View comment
- Abhiroop Basu
- Created May 09, 2018 17:50
- 0 votes
Abhiroop Basu commented, April 20, 2018 16:07
Hey Duncan You should be able to do this using the Visitor Path when you chat with an individual customer. However, as you point out this can be a little tedious. Using Google Analytics you could l...
- View comment
- Abhiroop Basu
- Created April 20, 2018 16:07
- 0 votes
Abhiroop Basu commented, October 16, 2017 23:56
Official comment
Hi Kedar Thanks for your feedback and sorry for the delay in getting back to you. You'll be pleased to hear that we've decided to make Message available to all paying Chat customers (https://chat.z...
- View comment
- Abhiroop Basu
- Created October 16, 2017 23:56
- 0 votes
Abhiroop Basu commented, June 29, 2017 21:11
Hi Zac My pleasure! If you are on Chat Premium, you can use Agent Reports to overlay the number of agents online with the number of missed chats. Unfortunately, you cannot see by availability, but ...
- View comment
- Abhiroop Basu
- Created June 29, 2017 21:11
- 0 votes
Abhiroop Basu commented, June 29, 2017 19:48
Hey Zac That means that the agent was actually serving a customer.
- View comment
- Abhiroop Basu
- Created June 29, 2017 19:48
- 0 votes