Abhiroop Basu
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Last activity
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Activity overview
Latest activity by Abhiroop Basu-
Abhiroop Basu created an article,
Introducing Conversion Tracking - Measure your Business Goals
Businesses selling their products or services online care deeply about conversions. Whether it’s a conversion from the checkout page to a purchase or the homepage to a signup, moving a customer dow...
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Abhiroop Basu commented,
Hey Andrew Thanks for your response and clarifying Would you mind dropping us an email on chat@zendsk.com so we can discuss your use case further? Cheers Abhi
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Abhiroop Basu commented,
Hey Andrew I'm not sure if this works, but let's try and clarify a couple of things first: How are the self-identify if it's outside the chat window? I understand that they choose a department (us...
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Abhiroop Basu commented,
Hey Duncan You should be able to do this using the Visitor Path when you chat with an individual customer. However, as you point out this can be a little tedious. Using Google Analytics you could l...
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Abhiroop Basu commented,
Official comment Hi Kedar Thanks for your feedback and sorry for the delay in getting back to you. You'll be pleased to hear that we've decided to make Message available to all paying Chat customers (https://chat.z...
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Abhiroop Basu commented,
Hi Zac My pleasure! If you are on Chat Premium, you can use Agent Reports to overlay the number of agents online with the number of missed chats. Unfortunately, you cannot see by availability, but ...
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Abhiroop Basu commented,
Hey Zac That means that the agent was actually serving a customer.
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Abhiroop Basu commented,
Official comment Hi Belgin As your business is important to us we engaged the expertise of local privacy counsel. We have been advised that according to the Turkish data privacy law, IP addresses are likely to be ...
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Abhiroop Basu commented,
Hi Sean Great to hear you're able to use it. To answer your question - the method described above only picks up conversions where the chat has been served by an agent. If you like you can remove th...
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Abhiroop Basu commented,
Hey sorry for the delayed response! We only aggregate total chat data, but you can see that against your Ads performance.