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Isabella Ideberg
Joined Feb 16, 2024
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Last activity Sep 26, 2024
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Latest activity by Isabella Ideberg
Isabella Ideberg commented,
Hi Than Dev :) I am looking for an app that can detect tickets with large attachments, to delete them for more space in Zendesk. How does your app work, can it give a list of suggestions of tickets with large attachments to delete?
Any chance to try it out for a day or so?
View comment · Posted Sep 26, 2024 · Isabella Ideberg
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Isabella Ideberg commented,
Hello,
I have a question regarding it says in the instructions that says: "In the "Email user" or "Email group" action in the Actions section of the clone, replace all the content in the email body, including any original comment placeholder,"
What if I want to keep other content in the email body, (more than except the placeholder)? We have different content/text sent out with the triggers that we still would like to write and send out.
Should I just keep that then, and add the text I want in the email body + replace the placeholder to the right simplified-email-threading-placeholder?
OR does it not work at all if I keep content (+ add replace new placeholder)? In that case, how can I write content that I want to add and send out in the message?
View comment · Posted Aug 28, 2024 · Isabella Ideberg
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Isabella Ideberg commented,
@ ivan We have the same issue here, but I saw that you solved it with changing the html, you mind share what you did that made it work?
/ Isabella
View comment · Posted May 03, 2024 · Isabella Ideberg
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