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Anselm Engle
Joined Jan 24, 2025
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Last activity Jan 24, 2025
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Latest activity by Anselm Engle
Anselm Engle commented,
Hi Matt-
We solved this by creating an app that automatically summarizes the ticket, and then either updates the subject, or puts it in a custom field. You can find it here.
View comment · Posted Jan 24, 2025 · Anselm Engle
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Anselm Engle commented,
So we tackled this with an app. It sumarizes the ticket, and sticks that summary into the subject line so agents can see at a glance what the ticket is about, and any resulting emails have a relevant subject line instead of “Conversation with Anselm…”
View comment · Posted Jan 24, 2025 · Anselm Engle
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Anselm Engle commented,
We got so frustrated by this, we solved it with an app. It uses AI to summarize the ticket, and update the subject line with a ticket summary instead of “conversation with…”
Can be triggered by tag, by hand, or when the conversation closes.
View comment · Posted Jan 24, 2025 · Anselm Engle
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