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Anselm Engle's Avatar

Anselm Engle

Joined Jan 24, 2025

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Last activity Jan 24, 2025

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ACTIVITY OVERVIEW

Latest activity by Anselm Engle

Anselm Engle commented,

Community comment Feedback - Ticketing system (Support)

Hi Matt-

We solved this by creating an app that automatically summarizes the ticket, and then either updates the subject, or puts it in a custom field. You can find it here.

View comment · Posted Jan 24, 2025 · Anselm Engle

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Anselm Engle commented,

Community comment Feedback - Ticketing system (Support)

So we tackled this with an app. It sumarizes the ticket, and sticks that summary into the subject line so agents can see at a glance what the ticket is about, and any resulting emails have a relevant subject line instead of “Conversation with Anselm…”

View comment · Posted Jan 24, 2025 · Anselm Engle

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Anselm Engle commented,

Community comment Feedback - Chat and Messaging (Chat)

We got so frustrated by this, we solved it with an app. It uses AI to summarize the ticket, and update the subject line with a ticket summary instead of “conversation with…”

Can be triggered by tag, by hand, or when the conversation closes.

View comment · Posted Jan 24, 2025 · Anselm Engle

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