Gabriel Scott
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Recent activity by Gabriel Scott-
Would the Records of User Tags be located somewhere else? I don't seem to have it available.
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Have you tried creating a headline report like this which would show the change in an average? As in, I can create two separate headline reports which shows the average daily tickets in the current...
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Thanks Dennis, these are great insights (pun intended). I had originally begun working from this custom metric on a separate Zendesk page. Aside from the goals you mentioned (keeping the data relev...
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Hey @Dennis Lynn, how would you handle having more than 20 metrics (representing the root category A)?
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Is there a way to eliminate duplicate tags, when the tags are not exactly identical? See my image. We inadvertently have used a similar tag for a single issue (one in a macro, one in a trigger). Ho...
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Something like this:
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Hi @Andrea, in this scenario, how do you report over multiple days? Insights only has so many methods for slicing this data and adding date into this as a filter still gives only tickets handled on...