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Jennifer Rozenberg
Joined Mar 14, 2024
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Last activity Nov 19, 2024
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Latest activity by Jennifer Rozenberg
Jennifer Rozenberg commented,
Can you use a comment text condition in an automation? I'm trying to move tickets into a a specific view by adding a tag that is triggered by a certing comment text string. I need to do it with tickets that already exist in the system. Any suggestions? Thanks! Jen
View comment · Posted Nov 19, 2024 · Jennifer Rozenberg
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Jennifer Rozenberg commented,
Hi,
Is there a workaround to be able to assign a requestor to a child ticket? That would be very helpful for our workflow as we need to send a second form to a requestor sometimes. We would rather not have two separate tickets or ticket numbers. Thanks!
Jen
View comment · Posted Oct 29, 2024 · Jennifer Rozenberg
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Jennifer Rozenberg commented,
How do you create an Explore report that brings in the top 5 field values in a specific custom field. I want to be able to send it out every week. Thanks!
View comment · Posted Oct 18, 2024 · Jennifer Rozenberg
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Jennifer Rozenberg commented,
I have tried sending a text with two different numbers and each time I try to respond as an agent, it fails. A message appears that says we can't deliver to this number. What can I do to fix this? I need text set up this week and nothing is working. Thanks!
View comment · Posted Sep 19, 2024 · Jennifer Rozenberg
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Jennifer Rozenberg commented,
Can you add a logo to a macro (comment/description)?
View comment · Posted Sep 12, 2024 · Jennifer Rozenberg
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Jennifer Rozenberg commented,
Is there a setting that will take the customer back to the beginning of the conversation. A Reset button setting?
Also is there a way in messenger to have an option to go back to the beginning of the conversation in the flow?
View comment · Posted Jul 10, 2024 · Jennifer Rozenberg
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Jennifer Rozenberg commented,
Is there a setting or triggerto reset a bot conversation if end user hasn't responded in a few minutes or if they want to start the conversation over for any reason?
View comment · Posted Jul 09, 2024 · Jennifer Rozenberg
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Jennifer Rozenberg commented,
How do I add them to the correct location?
View comment · Posted Mar 14, 2024 · Jennifer Rozenberg
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Jennifer Rozenberg commented,
Yes, I have 405 agents with active next to each name
View comment · Posted Mar 14, 2024 · Jennifer Rozenberg
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Jennifer Rozenberg commented,
That what I'm trying to do. That's the whole point of this message :). I can't add agents to the locations. I don't know how.
View comment · Posted Mar 14, 2024 · Jennifer Rozenberg
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