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Jennifer Rozenberg

Joined Mar 14, 2024

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Last activity Nov 19, 2024

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ACTIVITY OVERVIEW

Latest activity by Jennifer Rozenberg

Jennifer Rozenberg commented,

CommentTriggers and automations

Can you use a comment text condition in an automation? I'm trying to  move tickets into a a specific view by adding a tag that is triggered by a certing comment text string.  I need to do it with tickets that already exist in the system. Any suggestions? Thanks! Jen

 

View comment · Posted Nov 19, 2024 · Jennifer Rozenberg

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Jennifer Rozenberg commented,

CommentTicket automation and collaboration

Hi,

Is there a workaround to be able to assign a requestor to a child ticket? That would be very helpful for our workflow as we need to send a second form to a requestor sometimes. We would rather not have two separate tickets or ticket numbers. Thanks!

Jen

View comment · Posted Oct 29, 2024 · Jennifer Rozenberg

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Jennifer Rozenberg commented,

CommentExplore recipes

How do you create an Explore report that brings in the top 5 field values in a specific custom field. I want to be able to send it out every week. Thanks!

View comment · Posted Oct 18, 2024 · Jennifer Rozenberg

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Jennifer Rozenberg commented,

CommentSMS and Text message help

I have tried sending a text with two different numbers and each time I try to respond as an agent, it fails. A message appears that says we can't deliver to this number.  What can I do to fix this? I need text set up this week and nothing is working. Thanks!

View comment · Posted Sep 19, 2024 · Jennifer Rozenberg

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Jennifer Rozenberg commented,

CommentTicket automation and collaboration

Can you add a logo to a macro (comment/description)?

View comment · Posted Sep 12, 2024 · Jennifer Rozenberg

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Jennifer Rozenberg commented,

CommentZendesk messaging

Is there a setting that will take the customer  back to the beginning of the conversation. A Reset button setting?

Also is there a way in messenger to have an option to go back to the beginning of the conversation in the flow?

 

View comment · Posted Jul 10, 2024 · Jennifer Rozenberg

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Jennifer Rozenberg commented,

CommentAI agent basics

Is there a setting  or triggerto reset a bot conversation if end user hasn't responded in a few minutes or if they want to start the conversation over for any reason?

View comment · Posted Jul 09, 2024 · Jennifer Rozenberg

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Jennifer Rozenberg commented,

CommentGetting started with Zendesk workforce management

How do I add them to the correct location?

 

View comment · Posted Mar 14, 2024 · Jennifer Rozenberg

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Jennifer Rozenberg commented,

CommentGetting started with Zendesk workforce management

Yes, I have 405 agents with active next to each name 

View comment · Posted Mar 14, 2024 · Jennifer Rozenberg

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Jennifer Rozenberg commented,

CommentGetting started with Zendesk workforce management

That what I'm trying to do. That's the whole point of this message :). I can't add agents to the locations. I don't know how.

View comment · Posted Mar 14, 2024 · Jennifer Rozenberg

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