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Kerry Charlton

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Latest activity by Kerry Charlton
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    Kerry Charlton commented,

    Hi Graeme, Thank you for this, you have made my afternoon :)

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    Kerry Charlton commented,

    Hi Travis, We built a standard calculated attribute to look at the timestamp from when a custom checkbox was checked. IF ([checkbox name] = "TRUE" ) THEN [Ticket updated - Timestamp] ELSE "" ENDIF ...

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    Kerry Charlton created a post,

    AVG Tickets per Organisation and % Difference from Average

    Hi, We have a report which is compiled manually in an Excel worksheet. It lists all organisation names, the number of tickets created per organisation. As well as the AVG number of tickets per orga...

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    Kerry Charlton commented,

    Hi,      We have a requirement to review backlog tickets based on tag and organisations within a single report, I have logged a ticket and am keen to understand if it is possible to use multiple da...

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    Kerry Charlton created a post,

    Explore Time Filter

    I have created a report to look at the number of tickets reopened, by Reason for Contact = Complaint and Objection Raised is true.   I have created a calculated attribute - (Objection Raised Times...

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    Kerry Charlton commented,

    Hi Vincent,   Yes, we would like to be able to build a report with the metrics/attributes listed.   Kind Regards Kerry

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    Kerry Charlton commented,

    Hi,   I've been told today by the Zendesk support team it's not currently possible to create a dataset that includes elements from separate datasets. I was encouraged to leave a comment on this for...

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    Kerry Charlton created a post,

    Explore Datasets

    We are finding Explore to be fairly restricted as you aren't able to compile reports with mixed datasets. For example:  We would like to be able to build a report that will track the following: Ti...