Benjamin Dietrich

You can use the following tampermonkey script:

// ==UserScript==
// @name         Remove Internal Note Comments
// @namespace    https://*.zendesk.com/
// @version      1.0
// @description  Removes any comments that are internal notes on Zendesk ticket print pages
// @author       Benjamin Dietrich
// @match        https://*.zendesk.com/tickets/*/print
// @icon         https://d1eipm3vz40hy0.cloudfront.net/images/logos/favicons/favicon.ico
// @grant        none
// ==/UserScript==

(function() {
    'use strict';

    // Select all comment divs
    const comments = document.querySelectorAll('div.comment');

    comments.forEach(comment => {
        // Check if this comment contains a div.mast with a span.internal_note
        const mast = comment.querySelector('div.mast');
        if (mast) {
            const internalNote = mast.querySelector('span.internal_note');
            if (internalNote && internalNote.textContent.trim() === 'Internal note') {
                // If it does, remove the entire comment div
                comment.remove();
            }
        }
    });
})();