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Maria Gmerek

Joined Mar 25, 2024

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Last activity Nov 08, 2024

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ACTIVITY OVERVIEW

Latest activity by Maria Gmerek

Maria Gmerek commented,

CommentGetting started with messaging

Hi, how does it work when I have a group on my social media account? 
For example I have a group on Whatsapp with clients from a company XYZ and they are adding there their inquiries. Does it also appear in Zendesk as a ticket?

View comment · Posted Nov 08, 2024 · Maria Gmerek

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Maria Gmerek commented,

CommentTicket management

Hi, I enabled it, exacly as you showed in instruction, but only Admins of my Zendesk can see these views. I'd like my agents to see it as well, what a problem can be?

I have Zendesk Suite Team

View comment · Posted Oct 16, 2024 · Maria Gmerek

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Maria Gmerek commented,

CommentSupporting multiple languages in Help Center

Hi, I have a problem with adding translations to sections and categories. My end users can't see sections and categories in other languages than default. 
I enabled multilingual support, added 2 languages, I have articels in 2 different languages. 
Can you help me with sections and categories?

View comment · Posted Jul 30, 2024 · Maria Gmerek

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Maria Gmerek commented,

CommentUsing legacy AI agent functionality

Hi, 

So would it be possible to make an API call via Magento and Zendesk integrations? Does the plug-in, give you the ability to retrieve data so that when a customer asks the chatbot about his order status, he can receive complete information about it (e.g. fulfillment status)? 

View comment · Posted Apr 12, 2024 · Maria Gmerek

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Maria Gmerek commented,

CommentTicket automation and collaboration

Hi

Does intelligent triage work in all channels?

View comment · Posted Apr 12, 2024 · Maria Gmerek

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Maria Gmerek commented,

Community comment Feedback - Ticketing system (Support)

Hi Chris Drylie,
Are there any updates?

View comment · Posted Apr 11, 2024 · Maria Gmerek

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Maria Gmerek commented,

Community comment Q&A - Tickets and email

Hi, is there any limit with custom fields?

View comment · Posted Apr 11, 2024 · Maria Gmerek

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Maria Gmerek commented,

Community commentZendesk AI EAP - Generative AI

Brett Bowser yes, I have it for sure.

View comment · Posted Mar 26, 2024 · Maria Gmerek

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Maria Gmerek commented,

Community commentZendesk AI EAP - Generative AI

Hi, I have the same problem, how can I be able to build Advanced bot?

View comment · Posted Mar 25, 2024 · Maria Gmerek

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