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Maria Gmerek
Joined Mar 25, 2024
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Last activity Nov 08, 2024
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Latest activity by Maria Gmerek
Maria Gmerek commented,
Hi, how does it work when I have a group on my social media account?
For example I have a group on Whatsapp with clients from a company XYZ and they are adding there their inquiries. Does it also appear in Zendesk as a ticket?
View comment · Posted Nov 08, 2024 · Maria Gmerek
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Maria Gmerek commented,
Hi, I enabled it, exacly as you showed in instruction, but only Admins of my Zendesk can see these views. I'd like my agents to see it as well, what a problem can be?
I have Zendesk Suite Team
View comment · Posted Oct 16, 2024 · Maria Gmerek
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Maria Gmerek commented,
Hi, I have a problem with adding translations to sections and categories. My end users can't see sections and categories in other languages than default.
I enabled multilingual support, added 2 languages, I have articels in 2 different languages.
Can you help me with sections and categories?
View comment · Posted Jul 30, 2024 · Maria Gmerek
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Maria Gmerek commented,
Hi,
So would it be possible to make an API call via Magento and Zendesk integrations? Does the plug-in, give you the ability to retrieve data so that when a customer asks the chatbot about his order status, he can receive complete information about it (e.g. fulfillment status)?
View comment · Posted Apr 12, 2024 · Maria Gmerek
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Maria Gmerek commented,
Hi
Does intelligent triage work in all channels?
View comment · Posted Apr 12, 2024 · Maria Gmerek
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Maria Gmerek commented,
Hi Chris Drylie,
Are there any updates?
View comment · Posted Apr 11, 2024 · Maria Gmerek
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Maria Gmerek commented,
Hi, is there any limit with custom fields?
View comment · Posted Apr 11, 2024 · Maria Gmerek
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Maria Gmerek commented,
Brett Bowser yes, I have it for sure.
View comment · Posted Mar 26, 2024 · Maria Gmerek
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Maria Gmerek commented,
Hi, I have the same problem, how can I be able to build Advanced bot?
View comment · Posted Mar 25, 2024 · Maria Gmerek
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