.max

1. Community
2. Feedback on Support
3. Ability to manually reorder drop down lists (like macro's)

Please add manual reordering. It's such an obvious and natural feature. I have to copy-paste titles and tags for a dozen of items just to add a new item in the middle. My items are manually sorted ...

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• .max
• Created April 09, 2015 13:26
• 2 votes

1. Community
2. Feedback on Support
3. [Closed for comments] Customization of the dashboard

No point in waiting. Create a starting view to your liking and add a bookmark in the web browser.

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• .max
• Created January 20, 2015 10:59
• 0 votes

1. Community
2. Feedback on Support
3. [Closed for comments] Customization of the dashboard

We never use dashboard. Our agents are part-time support with slightly different focus areas depending on their primary work. I have created a view for each agent that shows them only the tickets t...

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• .max
• Created April 16, 2014 11:37
• 0 votes