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Kelly Patkus

Joined Oct 07, 2024

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Last activity Oct 22, 2024

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Latest activity by Kelly Patkus

Kelly Patkus commented,

Community commentZendesk EAP - Article Multiplacement

Orsolya Forster Yes, it is working now. Thank you.

View comment · Posted Oct 22, 2024 · Kelly Patkus

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Kelly Patkus commented,

Community commentZendesk EAP - Article Multiplacement

Katarzyna Karpinska The assumption rights should be already turned on.
Thank you.

View comment · Posted Oct 09, 2024 · Kelly Patkus

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Kelly Patkus created a post,

PostZendesk EAP - Article Multiplacement

When creating a new article, by going into a Brand/Category and section and then going to Add > Article the placement doesn't automatically populate like it used to. This is now an issue, because many of the Brands/Categories are now not showing, or are unable to be selected in the placement.
Another issue I am having is that for an existing article when going in to add an additional placement, it replaces the initial location instead of adding a second placement. I have clicked the + button and it prompts me to manage placement, but the original placement doesn't remain selected.
Please advise. 
Thank you.

Posted Oct 08, 2024 · Kelly Patkus

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Kelly Patkus created a post,

PostZendesk EAP - Article Multiplacement

I have read the other posts and it seems others have had similar issues. When searching for a section to place an article, they are not all showing, or they are not all available. In this particular situation, the category I am clicking into shows no sections within it - when it should have 18, and each of those should have multiple sections. Is there a setting that needs to be clicked to ensure these show up and are available?

Thank you.

 

Posted Oct 08, 2024 · Kelly Patkus

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