Sophie
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Last activity
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Activity overview
Latest activity by Sophie-
Sophie created a post,
I set a holiday 1 day to exclude it from Ticket SLAs but tickets are still showing as expired the day after.
AnsweredI was wondering if there's a required time in advance to key in holidays to be excluded from ticket SLAs?I created "New Year's Eve" and "New Year 2020" on 30th December 2019, but tickets are showi...
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Sophie commented,
Hi there, my Gmail has been set up to create tickets in zendesk successfully. However I’ve just set up a Google form for my customers to fill up and included my support email to be cc-Ed in every...