Clare Mitchell

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Latest activity by Clare Mitchell
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    Clare Mitchell created a post,

    Alert a group of agents about unassigned tickets

    Our Agents share various ticket Views/Queues to pick off tickets and work them as time allows.  We have 20 agents and 15 views/queue.  Tickets are assigned to the various views by triggers.  I need...

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    Clare Mitchell commented,

    100+++ votes. I cannot imagine why this is such a hard feature to deliver for agent views. Our end users are able to toggle and see tickets they are cc'ed on. Why not agents. If you want your ...

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    Clare Mitchell created a post,

    Agents viewing tickets they submitted as an end users


    How can my agents view and follow the tickets they submited?  Zen Desk is so integrated to our workflow, that my agents also submit tickets to other agents, but then they have a hard time viewing a...