Chris
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Activity overview
Latest activity by Chris-
Chris commented,
I agree with Dawkins. Not just the NPS survey but the Satisfaction survey. It really should be customizable. You already proved you can make a data model that handles binary responses, and response...
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Chris commented,
Yes ... we are using Enterprise and everything uses forms ... I'm not sure how we wouldn't use them. If a custom ticket field exists but is not on a ticket form, and a trigger modifies it on a tic...
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Chris created a post,
Hide Ticket Fields on Agent Side
Hi there --- we may have several ticket fields that are for reporting purposes only, and add unnecessary clutter to the agent interface. One example of such a custom ticket field for reporting onl...
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Chris commented,
I think they are definitely useful when you use them in place of a ticket field, and we do extensively use them for these purposes in triggers and automations. But to use them to duplicate informat...
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Chris created a post,
Ticket Fields --- Drop Downs, and Checkboxes, etc ... why add tags also?
AnsweredHi there-- We are re-evaluating some of our triggers, tagging, and business processes here. We're trying to simplify and reduce clutter and noise. I notice that drop down menus (particularly cust...
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Chris created a post,
Why can't we filter by User language/ Requester Language in Insights?
AnsweredAnother request to put on the pile --- allow us to filter by User/ Requester language ---- both the users themselves, but especially the tickets (by requester language). By filter, I mainly mean at...
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Chris commented,
Ah, thanks. Good to know. I did spend probably about 30 minutes creating a metric that takes the last update time of any ticket (we have about 100 tickets coming in an hour, and constantly being up...
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Chris commented,
Yeah I may submit a ticket just to see. My impression was that it refreshed every hour, not at the top of the hour, but at an arbitrary time possibly chosen to balance the data demands on Zendesk....
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Chris created a post,
How often do reporting figures update?
AnsweredHello there-- We have an enterprise plan with insights --- supposedly this plan updates data once an hour. However, I've noticed a few cases (including today) --- where it's been 2-3 hours and a ...
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Chris created a post,
Language Detection -- Improvement Needed
Hi there- I had a couple comments on language detection. Firstly, how is language detected in Zendesk by default? I believe in the past I heard it was either manually chosen by the customer on a ...