Chris
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Total activity76
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Last activity
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Activity overview
Latest activity by Chris-
Chris commented,
I agree with Dawkins. Not just the NPS survey but the Satisfaction survey. It really should be customizable. You already proved you can make a data model that handles binary responses, and response...
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Chris commented,
Yes ... we are using Enterprise and everything uses forms ... I'm not sure how we wouldn't use them. If a custom ticket field exists but is not on a ticket form, and a trigger modifies it on a tic...
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Chris created a post,
Hide Ticket Fields on Agent Side
AnsweredHi there --- we may have several ticket fields that are for reporting purposes only, and add unnecessary clutter to the agent interface. One example of such a custom ticket field for reporting onl...
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Chris commented,
I think they are definitely useful when you use them in place of a ticket field, and we do extensively use them for these purposes in triggers and automations. But to use them to duplicate informat...
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Chris created a post,
Ticket Fields --- Drop Downs, and Checkboxes, etc ... why add tags also?
AnsweredHi there-- We are re-evaluating some of our triggers, tagging, and business processes here. We're trying to simplify and reduce clutter and noise. I notice that drop down menus (particularly cust...
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Chris created a post,
Language Detection -- Improvement Needed
Hi there- I had a couple comments on language detection. Firstly, how is language detected in Zendesk by default? I believe in the past I heard it was either manually chosen by the customer on a ...