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Kylene Carpenter
Joined Apr 02, 2024
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Last activity Oct 21, 2024
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Latest activity by Kylene Carpenter
Kylene Carpenter commented,
It looks like the individual CSTAT score has been removed from the Home View. How do we get that back?
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View comment · Posted Oct 17, 2024 · Kylene Carpenter
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Kylene Carpenter commented,
Rather than the customer having to click on a button that says Share Your Feedback, is there a way for us to add this directly to the email notification so that can instantly check one of the ratings so it doesn't take them to another link?
View comment · Posted Oct 14, 2024 · Kylene Carpenter
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Kylene Carpenter commented,
It would be nice, if we could set this up without having to deactivate the legacy version first.
View comment · Posted Oct 14, 2024 · Kylene Carpenter
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Kylene Carpenter created a post,
How can I create a report that will show me tickets that were in a Pending Status but moved to an Open Status because the customer responded. I would like to report thi by month and count.
Posted Apr 02, 2024 · Kylene Carpenter
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