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Kylene Carpenter

Joined Apr 02, 2024

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Last activity Oct 21, 2024

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ACTIVITY OVERVIEW

Latest activity by Kylene Carpenter

Kylene Carpenter commented,

CommentMeasuring success

It looks like the individual CSTAT score has been removed from the Home View. How do we get that back? 
 

View comment · Posted Oct 17, 2024 · Kylene Carpenter

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Kylene Carpenter commented,

CommentMeasuring success

Rather than the customer having to click on a button that says Share Your Feedback, is there a way for us to add this directly to the email notification so that can instantly check one of the ratings so it doesn't take them to another link?

View comment · Posted Oct 14, 2024 · Kylene Carpenter

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Kylene Carpenter commented,

CommentMeasuring success

It would be nice, if we could set this up without having to deactivate the legacy version first. 

View comment · Posted Oct 14, 2024 · Kylene Carpenter

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Kylene Carpenter created a post,

Post Q&A - Reporting and analytics

How can I create a report that will show me tickets that were in a Pending Status but moved to an Open Status because the customer responded. I would like to report thi by month and count.

Posted Apr 02, 2024 · Kylene Carpenter

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