First Rema

Hello Brandon, I have a problem whereas I wanted all linked incident tickets to a problem ticket be automatically linked to the Jira ticket.(saying that the problem ticket is linked already to the Jira ticket). As i want to avoid manual linking of incident tickets to a jira ticket.

Does the below solves what I want to do?

1. Automation/Trigger in Zendesk: You can set up a Zendesk trigger or automation that automatically adds a comment or tag to all related incident tickets when the parent problem ticket is linked to a JIRA ticket. This comment/tag can include the JIRA ticket number. However, this won't create a link in JIRA but will allow for easier tracking.

 

Thanks for your help!