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Elisa Mougey

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Latest activity by Elisa Mougey
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    Elisa Mougey commented,

    1. Community
    2. User Tips & Tricks
    3. Round robin ticket assignment

    Hi all, We have also been using this application for a few months, and it was a life changer. I am however encountering an issue. I know that this application's template was created on the old v...

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    • Elisa Mougey
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    Elisa Mougey commented,

    1. Community
    2. User Tips & Tricks
    3. Round robin ticket assignment

    Hi Michael, Thanks a lot for your help, this is really appreciated (especially as I am struggling a bit with the process).   The tickets I want to assign all come from a mail channel, say GMAIL....

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    Elisa Mougey commented,

    1. Community
    2. User Tips & Tricks
    3. Round robin ticket assignment

    Hi all, I would be really interested in using this application as follow: All tickets coming from a specific channel are assigned to 4 agents. Could someone help me understand how to create the ...

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    • Elisa Mougey
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