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Aaron McCloud

Joined Feb 20, 2024

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Last activity Feb 27, 2024

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ACTIVITY OVERVIEW

Latest activity by Aaron McCloud

Aaron McCloud commented,

CommentReporting and analytics for help center

Gorka Cardona-Lauridsen Hello, I don't see Google Analytics under Integrations and we have the Enterprise account. Was GA4 support removed from Zendesk? Aaron

View comment · Posted Feb 27, 2024 · Aaron McCloud

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Aaron McCloud commented,

CommentReporting and analytics for help center

Gorka Cardona-Lauridsen Hi Gorka, we want to add GA4 to all our zendesk sites without needing to edit the base code them files. I see you posted an announcement above that you are creating native support for this, but when I click your announcement link it says "You're unauthorized to access this page". Could you give me access or give an update on this?

Thanks, Aaron

View comment · Posted Feb 23, 2024 · Aaron McCloud

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Aaron McCloud commented,

CommentUsing themes and customizing your Help Center

@... Hi Christine, according to this article from Zendesk, one of the Product Managers said this regarding GA4:

"Hey all, we are starting to roll out GA4 support for Help Center. See the announcement here."

But when I click the announcement link it says "You're not authorized to access this page", even though I'm logged in. Can you give any update on this announcement or give me access to view the announcement?

Thanks,

Aaron

View comment · Edited Feb 23, 2024 · Aaron McCloud

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Aaron McCloud commented,

CommentUsing themes and customizing your Help Center

Zsa Trias Brett Bowser Hi, do you have any insight into my question I posted yesterday that's above?

View comment · Edited Feb 21, 2024 · Aaron McCloud

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Aaron McCloud commented,

CommentUsing themes and customizing your Help Center

Hello,

What if we just want to do a simple change like add the Google Tag manager script to our theme so we can track analytics? I'm not seeing any plugins or any other way to link GTM without adding the script directly into the base code of the theme. Maybe I'm overlooking something?

Any quick insight would be greatly appreciated.

Thanks,

Aaron

View comment · Posted Feb 20, 2024 · Aaron McCloud

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