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Sheena

Joined Mar 18, 2024

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Last activity Nov 12, 2024

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ACTIVITY OVERVIEW

Latest activity by Sheena

Sheena commented,

Community comment Discussion - Tips and best practices from the community


Ifra Saqlain I added the code but still the subject and description field is not hidden.
Can you help fixing it
 

View comment · Posted Nov 12, 2024 · Sheena

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Sheena commented,

Community comment Q&A - Reporting and analytics

Hi Brandon Tidd ,

 

Is there a way we can get the reopened time of a ticket into a report.

Please provide your answer

View comment · Posted Aug 01, 2024 · Sheena

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Sheena commented,

Community comment Q&A - Help center and community

Hi Ifra Saqlain Need your assitance for request raised above.

View comment · Posted Jul 26, 2024 · Sheena

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Sheena commented,

Community comment Q&A - Help center and community

View comment · Posted Jul 25, 2024 · Sheena

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Sheena commented,

Community comment Q&A - Help center and community

Hi Ifra Saqlain ,

 

Can you help me with the code to hyperlink a article title within a section to redirect to another page. Basically want to add a link under the title highlighted which upon click redirects to another page hyperlinked.

View comment · Posted Jul 25, 2024 · Sheena

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Sheena commented,

Community comment Q&A - Help center and community

Hi ModeratorWes Can you please help with the code customization to  add a hyperlink to a article title.

 

View comment · Posted Jul 25, 2024 · Sheena

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Sheena commented,

CommentWorking with articles in the knowledge base

Hi team,

 

Is there a way we can add a button or a image and add a link inside the article .

Please respond

View comment · Edited Jul 24, 2024 · Sheena

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Sheena commented,

CommentTicket customization

Hi team ,

 

Any update on the request raised

 

View comment · Posted Jun 24, 2024 · Sheena

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Sheena commented,

CommentTicket customization

mfg  @Ivan Miquiabas

How to add auto filled fields based on a field selection, Want to see this in form fields in HC(Submit a request).


For Example,
There are  two fields Team and Area manager, Team field (Team A, Team B…..Team D) and Area Manager field with values (xx,yy,xy,yz)


IF I select Team B I want the field Area manager with value “yy” automatically filled in .
How to do this?

View comment · Edited Jun 20, 2024 · Sheena

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Sheena created a post,

Post Feedback - Ticketing system (Support)

We want to automatically fill the fields into our customized fields based on the content in the ticket 

Posted Jun 06, 2024 · Sheena

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