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Eric Cheadle

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Activity overview

Latest activity by Eric Cheadle
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    Eric Cheadle commented,

    I am unfamiliar with this, but will definitely check it out. Thanks you two!

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    Eric Cheadle created a post,

    Trigger to email me if there are over a certain number of new + Open Tickets

    I'm trying to make a trigger (or anything that will do this) that will email me if the number of New + Open tickets gets above 7 tickets. I'm not seeing conditions in triggers that will allow me to...

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    Eric Cheadle created a post,

    Satisfaction/Feedback issues question

    Hello!   It is my process to communicate with any tickets that have left negative feedback (either with or without comment). I have communicated with 3-4 people that have left negative feedback wit...

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    Eric Cheadle commented,

    It can be a little confusing making specific custom reports, even though I've made a few already.   That link will be very helpful moving forward   Thanks again   Eric

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    Eric Cheadle commented,

    Thanks! I was able to figure it out to one that was close to it.   I used the following settings.  

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    Eric Cheadle commented,

    Hello Nicole,   Yeah just trying to build the report in my dashboard/good data in insights

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    Eric Cheadle created a post,

    Specific report setup

    I would love to make a report that shows the highest ticket close count for a week per day, per agent. So I'm hoping it will just display each agent's highest ticket close count day for the last we...

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    Eric Cheadle created a post,

    Public reply to ticket after/outside of business hours

    Answered

    Hello good people!   I am trying to get zendesk to not only email requester directly when they create a ticket after business hours, but I would like it to post the reply as a public reply on the t...

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    Eric Cheadle commented,

    Yeah I am interested in getting this process working for me, but all of the links say I do not have access. I've setup a trigger to email client when they create a ticket after hours, but would lik...

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    Eric Cheadle created a post,

    First Reply Time - reporting for hours we are closed

    Answered

    Hello all,   I am trying to get the first reply time metric/report to only calculate based on actual hours we are open. Having overall is ok, but makes more sense to me to have option to only calcu...