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Les Test Account

Joined Feb 20, 2024

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Last activity Feb 20, 2024

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Les Test Account commented,

CommentHow to fix issues in Zendesk messaging

"Messaging conversations can occur in real time and across channels when necessary but can be picked back up without losing context or history. "

I wonder how we can enable the highlighted text? Hmm, currently, when Ticket A (via Messaging) needs a follow up via email (this will be Ticket B), it creates another Ticket number (Ticket B) instead of continuing the conversation from Ticket A.

Do we need to set a specific trigger so conversation in Ticket A is continuous without the need of creating another ticket for follow up? Thank you.

View comment · Posted Feb 20, 2024 · Les Test Account

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