Pierre

Hey Jason,

did you manage to get a workaround around this ? I have the same need, where i need. I need to use branch condition on a conversationFields. The only workaround i found is : 

• Have a ask for detail step, which is prefilled (but it is definitely not necessary and require a click from enduser)

• Make an API call to retrieve the information, but you can actually call Zendesk Sunshine conversation API, please see workaround explanation below

   

My use case is fairly simple, i want to get the country of the user to route him toward the correct Business hours , hence support team.
 

Workaround explanation : 

1. You need to use a “Make API Call” in your bot builder flow 

2. Call the “Sunshine Conversation API” https://docs.smooch.io/rest/#operation/getConversation

3. Save the field in metadata you need as a variable (for instance zen:ticket_field:123456789) 

4. Reuse the variable afterwards