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Susie

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Latest activity by Susie
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    Susie commented,

    Thanks Madison, but I have just been told that we need both... value and sum of the values.. is that possible? My manager wants to set up a couple Value/Velocity reports: -  One showing current Val...

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    Susie commented,

    Is it possible to add a custom numeric field, which we use as a reference number, into a GoodData report? We do not need the sum of this number, we need the actual value to show up in the report.

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    Susie created a post,

    Reporting on custom numeric fields in a ticket

    We created a custom numeric field in our ticket form and we would like to see the actual value in a report. We followed the directions on how to make numeric fields available in our reports but I d...

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    Susie commented,

    This is great, but I need a timestamp. Basically, John Smith, Agent, last logged in to the agent interface at 5:00pm on Tuesday, 11/17/2015.  I do not see any timestamp filter. So is the only optio...

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    Susie created a post,

    Agent's last sign on

    Is there a way to run a report that shows agents and the last time they logged in?

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    Susie commented,

    Thank you everyone for your reply. Downloading it in CSV format worked great! Graeme, you just saved me; thank you!

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    Susie created a post,

    Unmerging Rows in Custom Reports

    Answered

    Hi.. hoping someone could help :) I've created a report for one of our managers but they do not want any of the rows merged so that they can sort the report in Excel. I have tried looking around a...