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Susie

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Recent activity by Susie Recent activity Votes
  • Reporting on custom numeric fields in a ticket

    We created a custom numeric field in our ticket form and we would like to see the actual value in a report. We followed the directions on how to make numeric fields available in our reports but I d...

  • Agent's last sign on

    Is there a way to run a report that shows agents and the last time they logged in?

  • Unmerging Rows in Custom Reports

    Answered

    Hi.. hoping someone could help :) I've created a report for one of our managers but they do not want any of the rows merged so that they can sort the report in Excel. I have tried looking around a...