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Ivar Aaen

Joined Feb 23, 2024

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Last activity Feb 23, 2024

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Latest activity by Ivar Aaen

Ivar Aaen commented,

CommentHow to solve unexpected issues with reports

Until I found this article, I thought this was a bug that would be fixed at any time now.

In reporting the only information about archived articles is it's section, and in Guide there are no statistics on the archived articles. 

This is an error that has to be fixed. Take a look at my example here:

 

Me: "As you can see there are 111 views of unknown article(s?) this week. All I know is that  the articles are archived, that somebody in our company wrote it/them and that they were viewed 111 times."

Boss: "Why are there no information about those articles?"

Me: "It's Zendesk"

 

View comment · Posted Feb 23, 2024 · Ivar Aaen

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