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Collin Murray

Joined Jun 11, 2024

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Last activity Aug 09, 2024

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ACTIVITY OVERVIEW

Latest activity by Collin Murray

Collin Murray commented,

CommentTicket basics

Are there any plans to allow more customization opens for the agent home screen? For instance being able to select different metrics to include that are a bit more real-time than waiting for Explore syncs to highlight things like # of ticket comments etc could be exciting to highlight to teams.

View comment · Posted Aug 09, 2024 · Collin Murray

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Collin Murray commented,

CommentManaging Talk

Turned this on and really like the summaries that are provided!

The option for “Show call transcript on all tickets” underneath is pretty interesting but with calls that run longer it can really eat up a lot of the ticket/screen real-estate requiring quite a bit of scrolling to see comments prior to the call.

Any plans to either make this collapsable or give an option to make it on demand rather than all the time where it could live in the intelligence sidebar or something?

View comment · Posted Jun 11, 2024 · Collin Murray

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