Avatar

Ellen Mason

Follow
  • Total activity 26
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 4
  • Subscriptions 17

Activity overview

Latest activity by Ellen Mason
  • Avatar

    Ellen Mason commented,

    1. Community
    2. Feedback on Support
    3. BCC's

    This application installed very easily and I found it worked just fine.  Thank you.  One question how many bbc's can you have for a single ticket.   the cc's limits 24 what is the limit for bcc's. ...

    • View comment
    • Ellen Mason
    • Created
    • 0 votes
  • Avatar

    Ellen Mason commented,

    1. Support
    2. ...
    3. Jira integration
    4. Setting up Zendesk Support for Jira integration

    I seem to be confused. I have the cloud version I have installed in my Hub states Version 0.7.14 - the marketplace version states the same. So how do you know it is version 2 vs version 3 when an...

    • View comment
    • Ellen Mason
    • Created
    • 0 votes
  • Avatar

    Ellen Mason commented,

    1. Community
    2. Feedback on Support
    3. Attach multiple Zendesk domains to one Jira

    This is ideal for multiple spokes and a hub so that ticket generation is not duplicated.

    • View comment
    • Ellen Mason
    • Created
    • 0 votes
  • Avatar

    Ellen Mason commented,

    1. Community
    2. Feedback on Support
    3. BCC's

    Thank you Max for looking at this.  Below are my responses I want to be able to cc some lite agents and end users.  We would like to be able to notify end-users via email without them seeing each ...

    • View comment
    • Ellen Mason
    • Created
    • 0 votes
  • Avatar

    Ellen Mason commented,

    1. Community
    2. Feedback on Support
    3. BCC's

    Ditto - this would be very helpful to have a bcc function.  

    • View comment
    • Ellen Mason
    • Created
    • 0 votes