John Trumble
Client Success Engineer for FastSpring
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Activity overview
Latest activity by John Trumble-
John Trumble commented,
I agree. Our agents would like to be able to use this feature to keep track of what they have yet to do. They'd like to be able to remove each update individually as they work through them, leavi...
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John Trumble commented,
Great, thank you Mike!
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John Trumble commented,
Mike, I think the argument you're making here is that the public articles should be made to be more relevant than those that are restricted / internal. It's possible we can improve the content of ...
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John Trumble created a post,
Automatically exclude restricted articles from Answer Bot suggestions
CompletedI've discovered what seems to me to be kind of a bug / limitation of Answer Bot. If AB finds articles in Guide that are in a restricted section (e.g. limited to Agents and Managers Only), it won't...
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John Trumble commented,
We have a need for this capability too. We're using the Answer Bot feature but we don't ever want Answer Bot to fire on a ticket created by one of our agents (e.g. on behalf of our end user, or to ...
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John Trumble commented,
We also need this feature. We used to have CSAT turned on but we eventually turned it off after our customers complained about being bombarded with requests. We also felt that we weren't getting ...