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Mike Hill
Joined Mar 04, 2024
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Last activity Jul 01, 2024
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Latest activity by Mike Hill
Mike Hill created a post,
Hello community,
I wonder if anyone has come across this before
An agent made a call over the weekend (Talk) and when they merged the ticket into another, the following entry was made onto the patient ticket and now I'm unable to locate the actual call recording anywhere, no entry in the audit logs, not showing in deleted messages
Has this ever happened to anyone else and did you manage to retrieve the recording, If so how?
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Posted Jul 01, 2024 · Mike Hill
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Mike Hill commented,
Hey team,
We have several alias email addresses that we are pulling into ZD and I'm trying to create the trigger that can move them into the correct view, example
Support.fr@ needs to be visible in the France Ticket view
When I'm building the trigger I'm unable to select the above email, is there a way around this?
View comment · Posted Jun 17, 2024 · Mike Hill
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