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Nicole Orbe

Joined Mar 31, 2024

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Last activity Oct 17, 2024

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Latest activity by Nicole Orbe

Nicole Orbe commented,

CommentAccounts and billing

I wish this were available to non-enterprise plans. You have a standard and premium sandbox option so why not make standard available to lesser plans?

View comment · Posted Oct 17, 2024 · Nicole Orbe

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Nicole Orbe created a post,

Post Q&A - Chat, messaging, and widgets

I want to add a tag if the chat is started from a URL that contains a GUID…I've set it to look for this: https://website.website.com/meeting/^[a-zA-Z0-9]{8}-[a-zA-Z0-9]{4}-[a-zA-Z0-9]{4}-[a-zA-Z0-9]{4}-[a-zA-Z0-9]{12}$ but it isn't adding the tag. 

 

Wondering if the regex isn't correct? I need it to look for 8-4-4-4-12 with letters and numbers.

 

And yes, website.website is correct because I removed the actual website address for privacy. 

Posted Apr 03, 2024 · Nicole Orbe

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Nicole Orbe created a post,

Post Q&A - Chat, messaging, and widgets

We've added chat triggers that add tag to ticket based on the browser and platform for the visitor. It's set to run trigger = when a visitor requests a chat, visitor browser contains Chrome, add tag. 

 

When tested early in the day, the tag was added consistently. During the day, with no change in volume of tickets, the tags aren't consistently added initially, some aren't getting added until we end the chat. 

 

Any suggestions?

 

Posted Apr 01, 2024 · Nicole Orbe

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Nicole Orbe commented,

Community comment Q&A - Chat, messaging, and widgets

Was there an outcome to this? I was testing converting the web widget classic to web widget today and when I cleared cache, our website wouldn't load, just the widget. I had to turn it off immediately.

View comment · Posted Mar 31, 2024 · Nicole Orbe

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