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Hector

Joined Feb 29, 2024

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Last activity Mar 05, 2024

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Latest activity by Hector

Hector commented,

CommentSalesforce integration

Dwight Bussman is there a report that can tell me that every ticket found a match in Salesforce ?

View comment · Posted Mar 05, 2024 · Hector

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Hector commented,

CommentSalesforce integration

Dwight Bussman thanks, I got it all sorted.

View comment · Posted Mar 05, 2024 · Hector

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Hector commented,

CommentSalesforce integration

I don't know if I am doing this wrong, but it seems that I can only add the zendesk ticket view when I click on one record. Is there a way to apply to all records ? 

View comment · Posted Mar 04, 2024 · Hector

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Hector commented,

CommentSalesforce integration

I get this error when I try to uninstall:

The component you are attempting to delete is part of a managed package, and cannot be deleted.

Sounds like both are needed ? v2 needs the regular version too ?

I will go ahead and just configure v2 and see how that goes.

View comment · Posted Mar 01, 2024 · Hector

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Hector commented,

CommentSalesforce integration

After going through the installation instructions, I am seeing two versions of the app installed on Salesforce:

Salesforce Integration for Zendesk

Salesforce Integration for Zendesk V2

Do I uninstall one ?

View comment · Edited Feb 29, 2024 · Hector

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